Relationship Officer

JobsCloseBy Editorial Insights

Emirates NBD is seeking a Relationship Officer for a full-time onsite role in Dubai’s inbound contact center. You’ll be the first point of contact for customers, delivering friendly service, answering questions about banking products, resolving issues, recording interactions accurately, and suggesting improvements while following data privacy policies. The ideal candidate holds a bachelor’s degree or diploma, speaks excellent English, can work rotational shifts and weekends, and brings strong problem solving and interpersonal skills with a proactive, customer-centric mindset. Immediate availability is preferred, and previous banking customer service is a bonus. To apply, tailor your resume to showcase call center wins, CRM experience, and KPI-driven results.

About the Role

We seek a friendly and customer-focused individual to join our inbound contact center team in Dubai, UAE.  In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.

What You'll Do

• Provide exceptional customer service experience by answering inbound calls promptly and professionally.
• Respond to various customer inquiries regarding our banking products and services.
• Efficiently resolve customer complaints and issues, escalating complex cases as needed.
• Accurately record customer information and interactions in our system.
• Identify opportunities to improve customer experience and streamline processes.
• Adhere to established procedures and comply with information security and data privacy policies.

What You'll Need

• Bachelor's degree or any Diploma
• Excellent English communication skills (written and verbal).
• Ability to work on rotational shifts and weekends.
• Strong problem-solving and interpersonal skills.
• Available to join immediately.
• A proactive and customer-centric approach.

Bonus Points

• Previous experience in a customer service role, preferably within the banking industry.

Benefits

• Competitive salary
• Monthly Incentives based on the KPIs achieved
• Health insurance
• Centralized transportation based on location
• 1 Year renewable vendor contract