Relationship Service Manager, Corporate Institutional Banking (UAE national)

JobsCloseBy Editorial Insights

HSBC is seeking a UAE National for the Relationship Service Manager role in Corporate and Institutional Banking based in Abu Dhabi or Al Ain. The digitally enabled function coordinates client and Relationship Manager servicing to deliver a seamless experience while letting front line teams focus on revenue opportunities. You will manage account maintenance, data alignment across core systems, information requests, and escalations, working with Servicing Operations, Compliance, Legal, GPS, GTS and other teams on risk, CDD and AI trigger workflows. Essential: basic banking knowledge, strong communication and problem solving, resilience under pressure, and a degree required for UAE visa (attestation/equivalency if earned outside UAE). Tips for applicants: tailor your CV to show cross functional collaboration, measurable process improvements, and visa readiness, and highlight inclusive teamwork and adaptability to change.

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If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an ambitious UAE National to join our Corporate & Institutional Banking team in Al Ain as a Relationship Service Manager. Relationship Service Management is a digitally enabled function that orchestrates client and Relationship Manager (RM) servicing activities on behalf of the frontline. This approach ensures an optimal client experience and enables frontline teams to concentrate on revenue-generating opportunities.

In this role, you will:

• Be responsible for account maintenance, opening, closure, and reactivation requests
• Manage RM portfolio mapping and data alignment across core banking systems
• Manage requests for information from internal teams, clients and frontline
• Oversee RM delegated responsibilities, including AI triggers and Customer Due Diligence (CDD) information
• Be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters
• Take ownership of Client Maintenance and Servicing activities including ad hoc client queries and escalations
• Interface with wide variety of teams like Servicing Operations, Compliance, Legal, Credit Services, Global Payments Solutions (GPS), Global Trade Solutions (GTS) etc. especially on matters that involve escalation of pending and ageing cases
• Contribute actively to meetings / calls for inclusion of their perspective in decision making on business improvements, efficiency gains or change initiatives
• Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions
• Understand operational risk controls, client data sensitivity, and ensures compliance with audit and data confidentiality standards at every touchpoint

To be successful in the role, you should meet the following requirements:

• Basic understanding of banking and financial services especially corporate banking
• Excellent communication and interpersonal skills, with the ability to clearly articulate complex information to Relationship Managers, clients, and internal teams
• Demonstrated analytical problem-solving abilities
• Ability to demonstrate high levels of resilience, delivering under pressure to tight deadlines in a change oriented, fast paced environment
• Solution-oriented mindset, showing self-motivation, positivity, and a commitment to continuous improvement
• Adopts an inclusive approach, values diversity of thought and continually seeks new perspectives and feedback.
• Basic understanding of banking especially corporate banking
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.