Renewal Manager- Security

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Black Duck Software is seeking a proactive Renewal Manager to own the renewal lifecycle for a portfolio of customers, starting engagement 120 days before renewal, negotiating terms, and presenting quotes and contracts using Salesforce; you’ll collaborate with Sales, CSMs and SEs to resolve questions, address at risk renewals, and uncover upsell opportunities, while logging all activity in Salesforce and contributing to churn-reduction strategies. Ideal candidates have 1-3 years in SaaS renewals or customer success, excellent communication and negotiation skills, CRM experience (Salesforce; Clari a plus), and an analytic mindset to interpret health and usage data. To apply, tailor your resume to renewal outcomes with concrete examples of retention wins, cross-sell momentum, and security familiarity, onsite in Toronto, CAD salary range 75,200 to 112,800 with commission eligibility.

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

We are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.

Key Responsibilities:

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers 120 days before their renewal date to discuss contract terms, value realization, and future needs.
• Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
• Collaborate with Sales, Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals, developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome for the customer and Black Duck Software.
• Log all activities, updates, and customer interactions in Salesforce to maintain accurate renewal records.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends, challenges, and areas for process improvement.

Requirements:

• 1-3 years of experience in account management, renewals, or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team player with the ability to collaborate across departments and work independently.

The base salary range across the Canada for this role is between $75,200-$112,800 CAD. In addition, this role is eligible for commission. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. 

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.