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Reservation Agent

Accor
Full-time
On-site
Abu Dhabi, 01

JobsCloseBy Editorial Insights

Fairmont Bab Al Bahr in Abu Dhabi is hiring a full-time Reservation Agent to handle inquiries by phone, email and online channels, process bookings and amendments accurately, upsell within rate strategies, and coordinate with Front Office, Sales and Revenue to ensure seamless guest experiences. Arabic fluency is a must, English strong in verbal and written form, and Opera PMS along with MS Office proficiency are required, with two years in a similar role and customer service. To apply, spotlight concrete upsell results, knowledge of promotions and loyalty programs, and alignment with Fairmont brand standards, and tailor your resume to show multi-channel communication and cross-department collaboration in luxury hospitality.

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

  • Handle all reservation inquiries via phone, email, and online channels in a professional and courteous manner

  • Process room reservations, amendments, and cancellations accurately in the system

  • Provide clear information on room types, rates, packages, and hotel facilities

  • Maximize revenue through effective upselling and adherence to rate strategies

  • Ensure reservation details are complete and aligned with guest preferences and Fairmont brand standards

  • Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences

  • Maintain knowledge of promotions, policies, and Accor loyalty programs

  • Handle guest queries and concerns promptly to ensure high levels of guest satisfaction

Qualifications

  • Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
  • Proficient in English language (Verbal and written), second language is an asset.   Arabic is a must.     
  • Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
  • 2-year experience in similar positions and customer service