Reservations Agent

JobsCloseBy Editorial Insights

Accor is hiring a full‑time on‑site Reservations Agent in Wellington for Ibis, Novotel and Movenpick. The role centers on accepting and inputting reservations across channels, maximizing occupancy and revenue while delivering a courteous guest experience in a fast paced environment. You’ll need experience in reservations or customer service, strong OPERA PMS and MS Office skills, fluent English with other languages a plus, and a proven upsell track record. Most important are accuracy, timely follow‑through, and solid phone etiquette aligned with the Heartist culture. Tips: tailor your resume to show measurable reservation outcomes, rate management, and multi‑brand exposure; highlight system proficiency, loyalty program knowledge, and willingness to work onsite in Wellington.

Company Description

Join our Wellington Reservations Hub! Working on requests for Novotel, ibis and Movenpick hotels, this is a fast paced environment where service and care matters.

We are seeking a new Reservations Agent to join our wonderful and dynamic team.

At Accor, your personality is celebrated, and your growth has no limits. Every action you take (big or small) makes a meaningful impact on your colleagues, our guests, and our commitment to responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

The position is responsible for accepting, inputting & monitoring reservations via all incoming channels; with the objective of ensuring all available rooms are sold for allotted rates & therefore ensuring budgeted revenue is achieved within defined time lines.

Key Responsibilities

• Working within the team to ensure that the available rooms are sold for the desired rate, therefore gaining maximum revenue
• Maintain accuracy during the call & while inputting details on the call
• Working to a systematic timeline & gaining the maximum revenue from the available rooms
• Meeting the set targets for each month/year/period.
• Accuracy of information
• Handling a fast phase environment whilst also managing guest expectations and emotions
• Handling call volume and maintaining phone etiquette
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Ensure all guest details are fully updated on PMS system and maintain efficient records
• Action requirements as needed & confirm accordingly with the guest / booker
• Adhere to set rates
• Become & maintain fluency with the Accor Loyalty Programme
• Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area

Qualifications

• Experience in a similar reservations environment, alternatively, customer service experience required
• Tenure (past or present) within in a Hotel environment is preferred
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA PMS
• Fluent orally & verbally in English, with other languages well regarded
• Experience delivering excellent customer service
• Exemplary written and verbal communication skills
• Experience providing prompt and efficient service including upselling advantageous
• Attention to detail

Additional Information

At the Ibis, Novotel and Movenpick Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program

Join us at Ibis, Novotel and Movenpick Wellington, where your career journey is as exciting as the destination!

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS