Reservations Agent (Arabic Speaker)

JobsCloseBy Editorial Insights

Anantara in Dubai is seeking a Reservations Agent who speaks Arabic to support the Reservations Supervisor, uphold SOPs, and elevate reservation operations for a luxury property. The role centers on booking accuracy, revenue optimization, monitoring arrivals, and managing inventory across PMS and RMS, including allotments, group blocks and rate codes, while leveraging distribution channels such as IBE, GDS, tour operators, Small Luxury Hotels and regional and corporate offices. Strong knowledge of the Dubai market and local competitors, plus luxury hotel experience, are essential. To apply, tailor your resume to show measurable upsell and revenue gains, proficiency with PMS/RMS and distribution channels, Arabic fluency, and a collaborative, detail oriented approach that demonstrates guest satisfaction and strict SOP adherence.

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices

Qualifications

• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.

Additional Information

• Luxury Hotel Experience