Reservations Agent

JobsCloseBy Editorial Insights

Millennium Hotels and Resorts is hiring a full-time onsite Reservations Agent in Dubai. You’ll be the first contact for guests, handling reservations across phone, email, and online platforms, sharing accurate availability and rates, processing bookings with precision, addressing inquiries, verifying guest and payment details, and offering personalized recommendations while promoting offers and packages. You’ll need up-to-date knowledge of policies, room types, and inventory, collaborate with the reservations team, assist with group bookings, and uphold high service standards while following safety and environmental procedures and continuing training. To apply, tailor your resume to show strong multi-channel communication, accuracy, upselling, and a guest-focused track record; provide concrete examples and demonstrate familiarity with hospitality systems and Dubai market.

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.

• Provide information about room availability, rates, and hotel amenities.

• Ensure accurate and efficient processing of guest reservations.

• Address guest inquiries and concerns related to bookings and accommodation.

• Verify guest information and payment details to confirm reservations.

• Offer assistance and recommendations to guests based on their preferences and needs.

• Promote special offers, packages, and discounts to enhance the guest experience.

• Maintain up-to-date knowledge of hotel policies, procedures, and room types.

• Collaborate with the reservations team to ensure accurate room inventory management.

• Assist with group reservations and bookings as needed.

• Uphold a high standard of customer service and professionalism in all interactions.

• Participate in ongoing training to improve reservation skills and knowledge.

• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.

• Adhere to the company’s environmental, health, and safety procedures and policies.