JobsCloseBy Editorial Insights

G’day Group through Triple J Tours in the Kimberley is hiring a full-time onsite Reservations Coordinator in Kununurra. You’ll be the first point of contact for direct guests, travel agents and groups, handling bookings from budget to all inclusive packages via phone, email and social media, while delivering great service and smart upsells. The role builds relationships with guests and trade partners, keeps tour details current, and helps the team hit KPIs. Ideal candidates have reservations or customer service experience, excellent written and spoken English, a friendly phone manner, and comfort with multiple booking systems. Benefits include Kimberley life, management support, EAP and staff discounts; note the job involves manual handling up to 20 kg and Federal Police Clearance.

About Us

G’day Group

G’day Group is the undisputed leader in regional travel, with over 85 properties across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together. 

Triple J Tours

Experience the wonders of the Kimberley with Triple J Tours. Cruise through ancient landscapes and cultural marvels. Led by expert guides, delve into rich indigenous history and vibrant traditions. Whether seeking adventure or serenity, Triple J Tours promises an unforgettable exploration of this remote Australian gem.

The Role

As a Reservations Coordinator, you’ll be the first point of contact for guests looking to explore the magic of the Kimberley. You’ll handle tour bookings for direct customers, travel agents, and group reservations—ranging from budget experiences to high-end, all-inclusive packages.

Key responsibilities of role include:

• Manage reservations via phone, email, and social media with precision and care.
• Provide exceptional customer service, handling high volumes of enquiries with ease.
• Build relationships with guests, trade partners, and key stakeholders.
• Stay up to date with tour details, availability, and promotions.
• Confidently upsell and cross-sell experiences to enhance guest itineraries.
• Work towards team targets and KPIs, celebrating wins along the way!

Skills & Experience

• Experience in sales, reservations, or customer service.
• A strong understanding of the travel distribution network (an advantage, but not essential).
• Excellent communication skills—both written and verbal.
• A friendly, professional phone manner and attention to detail.
• Confidence using multiple booking systems and tech platforms.
• A proactive, can-do attitude and the ability to work in a team.

 Benefits

• Working in the beautiful Kimberley Region of Western Australia
• Future opportunities within the company
• Strong support from Management and Head Office
• Access to EAP
• Extensive employee benefits - discounted flights, accommodation, car hire
• Discounts across 300+ G'Day and Discovery Parks throughout Australia

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Discover more to life - APPLY NOW!

This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.