Reservations Manager

JobsCloseBy Editorial Insights

Accor in Sydney is seeking a Reservations Manager to lead the Reservations team at Novotel Sydney Darling Square, reporting to the Director of Sales and Marketing. The role focuses on setting high guest-service standards, overseeing daily enquiries and bookings in Opera Cloud, keeping the PMS accurate, and identifying revenue opportunities to hit financial targets. You will coach and develop the team, resolve issues promptly, and thrive in a fast paced environment with competing priorities. For applicants, tailor your resume to show leadership, systems proficiency, and measurable improvements in occupancy and guest satisfaction; highlight your working rights in Australia and commitment to inclusion.

Company Description

Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for a Reservations Manager to join our team. 

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . 

Job Description

Reporting to the Director of Sales and Marketing role you will be responsible for overseeing and managing the day-to-day operations of the Reservations team. You will set high standards for our guest experience ensuring a memorable experiences from the first point of contact.

What you will be doing:

• Lead, coach and develop the Reservations team to deliver exceptional service and achieve performance targets.
• Oversee the daily operation of the Reservations department, ensuring all enquiries and bookings are handled accurately and efficiently.
• Identify and create opportunities for increased revenue working to achieve key financial targets.
• You will be responsible for ensuring all reservations in the PMS system are up to date and accurate.
• Resolve guest concerns and booking issues promptly and professionally.

Qualifications

What we are looking for:

• You are a natural leader and enjoy developing team members, and take pride in being involved in the operations when required.
• Previous experience and knowledge of Opera cloud.
• Keen eye for detail, enjoy creating and maintaining agreed standards and processes.
• Good time management skills and will be a confident communicator both verbally and written.
• You will thrive in a fast-paced working environment, and will be able to effectively manage complex and competing priorities.
• You have a passion for exceptional guest experiences and are committed to delivering high levels of customer service.
• Ideally you will have previous experience as a Reservations Manager or Supervisor with sound leadership skills and are now seeking your next career step. 

Additional Information

What’s in it for you?

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.