Reservations Specialist - Premier Inn Hub - Dubai
Premier Inn HotelsJobsCloseBy Editorial Insights
Premier Inn Hub in Dubai is seeking a Reservations Specialist to deliver end-to-end guest service across all reservation segments for its flagship property. You will answer calls and emails, manage bookings in Opera PMS, keep rates and documentation accurate, and qualify sales leads for the sales team while upholding brand standards. The ideal candidate has at least one year of branded hotel reservations experience, excellent communication, the ability to multitask under pressure, and a calm, detail‑driven approach. Opera PMS experience is a plus and advanced English is required. Benefits include competitive salary, accommodation, transport, medical insurance with dental, air tickets, and development opportunities. To apply, tailor your resume to highlight branded-hotel reservations, Opera PMS proficiency, and measurable guest-service outcomes, and apply online.
As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.
What will I be doing?
- Working within a team to answer all calls and emails following the brand standards
- Provide exceptional customer services and effectively and professionally manage all reservations for guests
- Book and manage reservations through the reservations system
- Qualify and generate Sales Leads for the sales team to acquire new clients
- Ensure that the system and booking documentation are accurate and up to date
- Configure rates in Opera PMS system based
Requirements
- Possess guest service skills and excellent communication skills
- Detailed & Customer service orientated
- Ability to work independently and as part of a team
- Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
- Able to type 25 words per minute
- Computer literacy in Windows, MS Office Suite, CRS systems is an added advantage
- Advanced English language
Experience
- You will be likely to have minimum of one year experience in Reservation department of a branded hotel
- High School Diploma preferred
Benefits
We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.
At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.
We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!