Restaurant Floor Manager (Full-Time) - Eataly Eaton Centre

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Eataly Eaton Centre in Toronto seeks a full-time Restaurant Floor Manager to support the AGM and GM in FOH operations, supervising servers, bartenders and hosts while upholding service standards. You will lead on the floor, drive guest satisfaction, run pre-shift meetings, manage inventory and costs, assist with hiring and training, resolve incidents, and coordinate events with dining and bar teams. Requirements: 2+ years FOH leadership, steps-of-service, and excellent communication and problem-solving; hospitality degree and Italian cuisine knowledge preferred. Onsite, flexible schedule; lift up to 50 lbs; Food Handler license preferred. CAD 55k plus tips, benefits included. Apply by tailoring your resume to highlight leadership, inventory control, training, incident resolution and Italian cuisine expertise aligned with Eataly’s guest experience.

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Restaurant Manager assists the Restaurant Assistant General Manager (AGM) and Restaurant General Manager (GM) in the day-to-day operations of Eataly’s full-service restaurants. Reports to the Restaurant AGM and oversees front-of-house restaurant staff including servers, bartenders, table support, and hosts.

• Provides a steady leadership presence on the floor, monitoring guest, food, and team member service
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Assists in conducting pre-shift, stand-up, and monthly staff meetings
• Estimates and purchases front-of-house equipment and beverage needs as per the direction of the Restaurant GM, AGM, and Beverage GM, and supervises intake orders to ensure specifications
• Assists with invoice receiving, inventory control, and inventory physical count at the end of the month
• Reviews financial information such as sales, inventory and costs to monitor budget
• Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
• Supports the Restaurant AGM with hiring, assigning, training, evaluating and terminating employees
• Documents, investigates, escalates and resolves all employee and guests incidents
• Assists with administrative and operational duties as needed
• Performs other duties as required or assigned

Qualifications

• 2+ years of experiencing leading or managing a front-of-house restaurant team
• Understanding of steps of service
• Outstanding communication, leadership and problem-solving skills
• Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverage highly preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Food Handler’s License preferred

Compensation

• Compensation for this role is CAD $55,000.00 annually, plus tips
• This position has been posted to fill a current vacancy

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!