Restaurant Reservation Agent - Waldorf Astoria Ras Al Khaimah

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Hilton Waldorf Astoria Ras Al Khaimah seeks a full-time on-site Restaurant Reservation Agent to manage reservations by phone, email and online platforms, assist guests in dining selections, coordinate seating with the team, and keep guests informed on menus and promotions while handling cancellations with courtesy. You’ll support waitlists, promotions and cross-department collaboration to optimize seating and overall guest satisfaction. The ideal candidate is proficient with reservation software and POS, a clear communicator with strong organizational and multitasking abilities, and a customer service mindset plus knowledge of restaurant operations and data trends; CPR First Aid and related certificates are a plus. To apply, tailor your resume to show high-volume reservation management, conflict resolution and teamwork, and submit via the Hilton Careers site with concrete examples and a note on why Hilton appeals to you.

Exceptional Hospitality Starts with You

Here's what you'll do during a typical day:

 ESSENTIAL FUNCTIONS

• Manage incoming reservation requests via phone, email, and online platforms with speed and accuracy.
• Assist guests in selecting suitable dining options based on their preferences, party size, and special requirements.
• Coordinate with the restaurant team to ensure seamless seating arrangements and timely service.
• Maintain up-to-date knowledge of menu offerings, promotions, and special events to provide accurate information to guests.
• Handle reservation cancellations and modifications with professionalism and courtesy.
• Uphold the highest standards of customer service, striving to exceed guest expectations with every interaction.
• Collaborate with other departments to address guest inquiries and resolve any issues or concerns promptly.

SUPPORTIVE FUNCTIONS

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist in promoting special events, seasonal menus, and dining promotions to guests during reservation interactions.
• Solicit feedback from guests regarding their reservation experience and dining preferences. Relay guest comments, suggestions, and concerns to management for review and potential improvement initiatives.
• Collaborate with restaurant managers and kitchen staff to monitor table availability, optimize seating arrangements, and ensure efficient use of dining space. 
• Assist in managing waitlists during peak dining hours.
• Assist in implementing emergency procedures and protocols related to reservation management during unforeseen events, such as inclement weather, power outages, or facility closures. Communicate updates to guests and provide alternative solutions when necessary.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• Proficient in reservation management software.
• Excellent communication skills, both verbal and written.
• Strong organizational abilities and attention to detail.
• Effective multitasking and prioritization in fast-paced environments.
• Customer service expertise with a focus on satisfaction.
• Knowledgeable about restaurant operations and promotions.
• Technical proficiency with online reservation platforms and POS systems.
• Familiarity with data analysis for reservation trends.
• Collaborative teamwork with restaurant staff.
• Sales skills for promoting menu items or events.

• Customer Service Training Certificate

• CPR and First Aid Certification is an advantageous