Retail Advisor, 38hrs 6M FTC, Lakeside
Virgin Media O2JobsCloseBy Editorial Insights
Virgin Media O2 is hiring a Retail Advisor in Thurrock for a 38-hour week on a 6-month FTC to help customers pick mobile, tablets, SIMs, broadband and TV plans, explaining price plans and accessibility features. The role is about more than selling; it’s about building trust, owning queries and delivering memorable experiences, supported by two weeks of induction and ongoing coaching. You’ll join a team with targets and a focus on customer satisfaction, with shifts across store hours including evenings and weekends. To apply, highlight your customer service mindset, comfort with technology, resilience and teamwork, tailor your CV to show impact and readiness to learn, and be prepared for background checks and adjustments.
Summary
About the Role
As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers. You’ll receive a competitive hourly rate of £13.45.
Day to Day, You’ll:
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
You’ll be supported from day one. Within your first two weeks, you’ll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction.
You’ll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.
Our Ways of Working
This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.
Accessible, Inclusive and Equitable for All
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
When you work with us, you’ll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.
At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices.
We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.
To be successful in this role, you’ll bring:
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast-paced retail environment.
What matters most in this role is mindset. If you’re customer-focused, passionate about technology and keen to build your skills through structured training and support, we’d love to hear from you.
Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
You’ll also have access to:
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- The Virgin Family platform and O₂ Priority.
If this sounds like a place where you could belong, we’d love to hear from you.
The next steps are:
- Complete our quick online application and assessment.
- If successful, have a conversation with one of our friendly recruiters.
We’ll ask about any adjustments you might need and do our best to support you throughout the process. Applications are reviewed throughout the advert window. Any offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.