Retail Assistant Manager

JobsCloseBy Editorial Insights

Engage in a meaningful Retail Assistant Manager role with Hato Hone St John in Kerikeri, leading Saturdays 9am to 4:30pm and potentially covering the Store Manager on other days. You’ll support achieving revenue targets, manage donations, restock and price goods, keep displays tidy and safe, and inspire volunteers to deliver exceptional service. They value retail experience, a passion for second-hand goods, strong leadership, and a can-do, customer-focused attitude. To apply, click I’m interested by 8 July 2026 and/or contact Helen Rayner for a confidential chat at 09 526 0528 x8149. Highlight relevant volunteer management and merchandising wins, and mention your fit with the 80/20 mix and the inclusive culture.

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description

Our Op Shop teams do fantastic work in the community selling affordable pre-loved goods, and this helps to fund our essential, lifesaving services and community initiatives.They have created friendly, supportive community hubs, offering much-needed local services and even help New Zealand to be more environmentally sustainable - more recycling means less landfill!

We are looking for an experienced Assistant Retail Manager to oversee the smooth running of our Kerikeri Retail Store on Saturdays from 9am to 4:30pm. 

Ideally you will also be available to cover for the Store Manager on other days of the week, if required.

Some of the key responsibilities include:

• Supporting store manager in operations and achieving the shop’s revenue targets
• Sorting donations and restocking shelves
• Maintaining store displays and cleanliness
• Collaborating with the manager to price goods appropriately
• Encouraging and supporting exceptional customer service
• Leading and motivating volunteers

Qualifications

Ko wai koe - About you:

To be successful in this role, you will have:

• Experience in retail and interest in second-hand goods
• Ability to lead and motivate volunteers
• Customer focused with a "can-do" attitude
• Organised with an eye for detail
• Great interpersonal skills
• Be at least 18 years old. 
• Be physically fit as you will be on your feet all day and lifting and carrying donations.
• The role is 80% mahi and 20% support and 100% rewarding. 

Additional Information

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on 8th July 2026

For further information please contact Helen Rayner, Recruitment Advisor on 09 526 0528 x8149 for a confidential discussion.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.