Retail Customer Service Officer
Australia PostJobsCloseBy Editorial Insights
Australia Post is seeking a Retail Customer Service Officer in Nambour for a fixed term part time role (20 hours per week, 7 months) with 4 hour shifts Monday to Friday from 8:45 am to 5:06 pm on a rotating roster. You’ll deliver friendly, customer focused service while handling cash and high value transactions, processing identity services such as Passport interviews, promoting products, assisting with mail and parcels and supporting stock and admin tasks. The pay is $28.58 per hour, rising to $30.55 after 3 months plus 12% super, with 12 weeks paid training; this is a relief position across Nambour, Sunshine Plaza and Sunshine Coast Business Hub, with potential for permanent roles. To apply, tailor your resume to showcase concrete examples of cash handling and customer service, upselling and teamwork, confirm weekday availability and ability to lift up to 16 kg and stand for shifts, and highlight willingness to work across multiple sites and participate in identity services.
General information
Description & Requirements
Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
You’ll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail and parcels lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
Role Details
- Pay Rate $28.58 / hour increases to $30.55/ hour after 3 months, + 12% Superannuation
- Comprehensive and supportive (paid) training provided for 12 weeks
- Shifts are 4 hours / day, Monday - Friday, between 8:45 AM - 5:06 PM on a rotating roster
- This is a relief position, working at Nambour, Sunshine Plaza and Sunshine Coast Business Hub, please consider travel requirements when applying.
- Career opportunities!
- Opportunity to apply for permanent roles
- Contract may be extended beyond the initial term
- If neither of the above eventuates, the role will transition to casual employment
About you
- You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
You’ll also need to
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.
What else is in it for you?
- Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
- Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
- Opportunities for training, growth and development in customer experience or other areas of the business
- Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected]
See what a day in the life on the Retail Team at Australia Post looks like: