Retail Customer Service Officer
Australia PostJobsCloseBy Editorial Insights
Australia Post is seeking a casual Retail Customer Service Officer on a relief basis at Mackay Post Office. You’ll handle customer sales and service, high-value cash transactions, identity services including passport interviews, upselling, mail and parcels lodgements, stock control, and relationship building with customers. The six-week paid training runs Monday to Friday, 8.45 am to 5.06 pm, followed by rostered hours Monday to Friday and Saturday mornings, with shifts across Mackay and Mackay West and potential for permanent roles. Qualifications include proven customer service and cash handling experience, fitness to lift 16 kg, and a collaborative mindset. Emphasize community impact and inclusivity.
General information
Description & Requirements
Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
You’ll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail and parcels lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
Role Details
- Pay Rate Commencing on $35.01 / hour, increasing to $37.42 / hour after 3 months, + 12% Superannuation
- Training Comprehensive, paid training program of 6 weeks full time (Mon to Fri, 8.45 am – 5.06 pm) with ongoing support
- Hours Once training has been completed, hours will be rostered in advance, or you may be called in at short notice to cover sick leave. You’ll need to be available Monday to Friday, 8.45 am – 5.06 pm and Saturday mornings, 8.45 am – 12.45 pm.
- Locations This is a relief based role, shifts will be rostered at Mackay and Mackay West
- Career Opportunities You’ll have access to applying for permanent roles as they come up
About you
- You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
You’ll also need to
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.
What else is in it for you?
- Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
- Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
- Opportunities for training, growth and development in customer experience or other areas of the business
- Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected].
See and hear what life is like working with our customers: