Retail Sales Executive

JobsCloseBy Editorial Insights

Dubai based full‑time onsite Retail Sales Executive role focused on explaining features, recommending services, demonstrating products, and hitting sales targets while keeping the workstation tidy and information stocked. You will handle payments and data entry accurately, stay current on telecom and data products, and complete tasks from document verification to onboarding, account changes and billing support, with zero discrepancies in stock and cash. Ideal candidates have telecom retail or customer service experience, a minimum high school certificate (UAE Nationals) or diploma (Expats), and strong English with Arabic a plus. Tips for applicants: tailor your CV to highlight KPI achievements, successful upselling, billing issue resolution, multilingual communication, and concrete collaboration examples.

Key Accountabilities 

• Explain features / benefits to do comparative selling, service recommendations and demonstrate products. 
• Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.
• Achievement of sales targets.
• Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input.
• Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.
• Ensure stock and cash assigned to without any discrepancies.
• To ensure effective completion of customer and process related tasks including:
  • Document verification
  • Complete sales transaction
  • Cx technical and service Onboarding
  • Account changes, migration, upgrades, downgrades
  • Technical “usage” support in the form of “how to”
  • Self-care registration
  • Self-serve assisted support.
  • Pay bills, complete recharge.
  • Resolve billing disputes or errors.

Qualifications, experience, skills and competencies

Experience:

• Ideally retail experience or customer service role in telecom industry.
• Good understanding of telecom and data products and services. 

Qualifications:

• Minimum high school certificate for UAE Nationals and diploma for Expats.

Skills:

• Computer literacy (Word, Excel, Outlook)
• Highly self-motivated and able to act on own abilities. 
• Effective listening skills that deliver against customer needs
• Passion and motivation for overachieving against KPIs without compromising customer service.
• Great at networking and building genuine and productive relationships. 
• Interest in and awareness of technology mobility within local area
• Working collaboratively 
• Influencing and persuading 
• Delivery of results 
• Focusing on the customer 
• Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.