Retention Consultant

JobsCloseBy Editorial Insights

NZME is seeking a proactive Retention Consultant in Auckland to join the Customer Retention team on a full-time, onsite basis. You’ll be the first point of contact across phone, email and web chat, focused on retaining and growing our subscriber base through saving opportunities, upselling and cross selling, while recommending the right NZME products. You’ll resolve issues, build strong relationships and manage end-to-end subscription processes in collaboration with sales, distribution and finance to enhance the customer experience. Success comes from a customer-first mindset, clear communication and resilience under pressure, plus excellent organization. To apply, tailor your CV to show measurable retention and revenue outcomes and be ready to discuss NZ working rights.

YOUR NEXT MOVE:

Love helping customers and have a knack for finding solutions? Join NZME's Customer Retention team, where you'll be the friendly voice our subscribers turn to for support, advice and value. This is a great opportunity to build your sales and customer service career in a fast-paced, supportive environment where no two days are the same.

HOW YOU'LL MAKE YOUR MARK:

• Be the first point of contact for customers via phone, email and web chat

• Help retain and grow our subscriber base by identifying opportunities to save, upsell and cross-sell

• Understand customer needs and recommend the right NZME products and services

• Resolve customer issues and queries with a focus on delivering great outcomes

• Build strong customer relationships that drive loyalty and long-term engagement

• Complete end-to-end sales and subscription processes accurately and efficiently

• Work closely with teams across sales, distribution and finance to enhance the customer experience

• Use reporting and customer insights to identify opportunities and improve results

YOU'LL THRIVE HERE IF YOU BRING:

• Experience in customer service, customer retention, contact centre or sales environments

• A customer-first mindset and a genuine desire to help people

• Confidence building rapport and having sales-focused conversations

• Strong communication and relationship-building skills

• Resilience, adaptability and the ability to stay calm under pressure

• Excellent organisation and time management skills

• Attention to detail and a commitment to getting things right

• A positive, team-focused attitude and willingness to roll up your sleeves

WHAT'S IN IT FOR YOU:

• Ongoing training, coaching and development opportunities

• A supportive, high-performing team that celebrates success

• A fun, energetic workplace in the heart of NZME's media environment

• Onsite parking and gym access at our Ellerslie office

• The opportunity to develop valuable sales and customer service skills with one of New Zealand's leading media companies

If this sounds like you and you envisage adding value to this role and our team, then we'd love to hear from you.

All applicants will be asked about their current working rights in New Zealand. Eg. Citizen, resident, visa, no visa etc.