Revenue Customer Accounts Clerk

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City of Ottawa seeks a Revenue Customer Accounts Clerk in the Revenue Service, Customer Accounts Branch, full-time temporary up to one year, on-site at 100 Constellation Nepean. The role supports assessment, property tax, water billing and collection, handling customer accounts, payments and inquiries with 35 hours per week, CUPE 503. Requirements include Grade 12, at least three years clerical experience, proficiency with MS Office, knowledge of municipal services and privacy legislation, and the City’s core behaviours. Immediate Day 1 bilingual readiness in French and English, plus a Level 2 Police Records Check. Start at 95 percent of pay under the collective agreement; apply before 04/02/2026, save the poster and tailor your resume to revenue and FOI privacy duties.

Requisition ID: 19559  
Department: Finance and Corporate Services Dept.  
Service: Revenue Service  
Branch: Customer Accounts Branch 
Employment Type: 1 Full-time Temporary - Up to 1 yea 
Work Hours: 35.00 hours per week  
Affiliation: CUPE 503 Inside/Outside  
Salary Information: $54,130.44 - $63,330.54  annually (2024 rates of pay) 
Location: 100 Constellation, Nepean   
City: Ottawa, ON 
Job Category: Administrative and Support Services  
Application Close: 04/02/2026 

JOB SUMMARY

The mandate of the Revenue Service is to ensure that all revenue functions at the City of Ottawa are undertaken with a strategic corporate outlook, reflect industry best practices, and comply with statutory regulations to meet the expectations of Council and provide equitable services to the citizens of Ottawa. Customer Accounts supports the assessment, property tax, water billing and collection units by maintaining customer accounts, recording payments, providing customer service and answering account enquiries. 

You are responsible for providing customer services for a variety of revenue accounts, and for the provision of related clerical support within the Customer Accounts Branch of Revenue Services.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 3 years of clerical experience.

KNOWLEDGE

• Office/clerical procedures
• City of Ottawa organization service offerings 
• Municipal Freedom of Information and Protection of Privacy legislation
• Proficient in Microsoft Office Products (Excel, Word, Outlook)
• Office and administrative practices and procedures 
• Corporate Records Management Program 
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours

Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City’s culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody and demonstrate these core behaviours.

Review the Core Behaviours.

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.      
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. 
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].