Rider Quality Support (t-Patroller)

JobsCloseBy Editorial Insights

Delivery Hero's talabat is seeking a Rider Quality Support (t-Patroller) for a full-time role in Dubai, focusing on rider audits for hygiene, appearance and behavior, crowd control during peak hours, de-escalation between riders, vendors and customers, and updates to internal teams. You’ll also support vendor relations, deliver safety training refreshers, and contribute to operational improvement projects. What matters most: a valid UAE motorbike license, experience in delivery or rider checks, strong English communication (Arabic, Hindi or Urdu a plus), calm problem solving, and flexibility to work shifts in all weather. To apply, tailor your resume to highlight on-ground operations, de-escalation success, and any safety or hygiene certifications, and emphasize weekend and outdoor work readiness.

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What’s on Your Plate?

• Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
• Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
• Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
• Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
• Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
• Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
• Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.

What Did We Order?

• Experience working in delivery, operations, or rider checks is a plus.
• Valid motorbike license in the UAE is required.
• Able to speak clearly and deal with people in a polite and professional way.
• Can handle difficult situations calmly and help solve problems on-ground.
• Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
• Capable of supporting on-ground operations during peak hours.
• Responsible and careful when doing checks and following company rules.
• Knows basic safety and hygiene rules (good to have, but not a must).
• Ready to work shifts, weekends, and outside in all weather.