Role in Front Office (AFR)
EmaarJobsCloseBy Editorial Insights
Joining Emaar’s Front Office in the UAE, full-time onsite, means leading a guest centric, fast paced operation from check in to check out and turning guests into fans of our Rooms and other facilities. Candidates should bring eight or more years in hospitality, at least five in a supervisory role in a five star setting, and preferably a hotel management degree, plus a genuine service personality and high EQ. You will oversee Front Office tasks, coach on the job, provide feedback, analyze operations, run shift huddles, manage service recovery, and communicate proactively to keep the guest at heart. Apply by highlighting quantified guest outcomes and a proven track record of rapid problem solving.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.
WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Minimum 8 years’ experience in Hospitality industry.
Minimum 5 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
Minimum of a College degree in Hotel Management or a related field is preferred.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
Coaching and training on-the-job.
Providing constructive feedback (on- and off-the-job).
Analyzing operations and assigning resources accordingly.
Conducting huddles during shifts to ensure seamless communication.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.
COMPETENCIES
Put Customer First
Drive for Results
Learning
Resilience
Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
Coaching and training on-the-job.
Providing constructive feedback (on- and off-the-job).
Analyzing operations and assigning resources accordingly.
Conducting huddles during shifts to ensure seamless communication.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.
WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Minimum 8 years’ experience in Hospitality industry.
Minimum 5 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
Minimum of a College degree in Hotel Management or a related field is preferred.