Role in Front Office (VAJ -SR)
EmaarJobsCloseBy Editorial Insights
Role in Front Office at Emaar in the United Arab Emirates seeks a guest focused ambassador who can own the guest journey from check in to check out, delivering a flawless stay in a fast paced five star environment. The ideal candidate has at least four years in hospitality, with two in a supervisory role in a five star setting, and a high school diploma (hotel management degree preferred). You will be measured on performing Front Office tasks to standard, going the extra mile, preventing and recovering from issues, and proactively communicating with colleagues to keep guest interests front and center. To apply, tailor your CV to show measurable guest satisfaction improvements, leadership at the front desk, and high EQ; highlight alignment with customer focus, ownership, speed, and adaptability, and include concrete examples of service recovery and teamwork.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.
WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Minimum 4 years’ experience in Hospitality industry.
Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Conduct all operational tasks in Front Office while living up to service standards and procedures.
Go the extra (s)mile where you can.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
COMPETENCIES
Put Customer First
Drive for Results
Learning
Resilience
Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Conduct all operational tasks in Front Office while living up to service standards and procedures.
Go the extra (s)mile where you can.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Minimum 4 years’ experience in Hospitality industry.
Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.