Role in Origins - F&B (VUQ)
EmaarJobsCloseBy Editorial Insights
Emaar is seeking an experienced F&B professional to lead the guest experience on site in the UAE, focusing on delivering flawless dining from welcome to farewell in a fast paced, guest-first environment. Ideal candidates bring at least 4 years in hospitality, with 2+ years in a supervisory F&B role in a 5-star setting, and a diploma or degree in hotel management or related field; a genuine service personality with high EQ is essential. You will oversee service standards, coach on the job, give constructive feedback, analyze operations, run shift huddles, and spearhead service recovery. Emphasize customer focus, ownership, adaptability, and resilience in your application, tailoring your resume to highlight leadership, coaching, and guest-centric outcomes.
ABOUT THE FUNCTION
This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.
WHAT YOU WILL NEED TO SUCCEED
- Genuine service personality, with high EQ.
- Minimum 4 years’ experience in Hospitality industry.
- Minimum 2 years’ experience as an F&B specialist in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field.
- Oversee and ensure all operational tasks in F&B Service are conducted in line with the service standards and procedures.
- Coaching and training on-the-job.
- Providing constructive feedback (on- and off-the-job).
- Analyzing operations and assigning resources accordingly.
- Conducting huddles during shifts to ensure seamless communication.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.