Room Attendant

JobsCloseBy Editorial Insights

Accor is hiring a full-time onsite Room Attendant at Mercure Queenstown Resort, joining a fast paced housekeeping team that ensures clean welcoming rooms and public spaces. Key duties include cleaning and servicing rooms and bathrooms, replenishing amenities and supplies, reporting maintenance and safety issues, handling equipment and chemicals safely, and delivering friendly professional service while hitting daily room targets. The role values a keen eye for detail, reliability, teamwork, and a positive guest focused attitude, with flexibility to work a rotating schedule including weekends and holidays. Benefits include gym and pool access, free meals on shift, accommodation discounts, CSR opportunities, and clear avenues for career growth. To apply, tailor your resume to highlight reliability, efficiency, safety awareness, and a willingness to learn, and apply via the Accor Careers site.

Company Description

Why Work for Accor?

At Accor, we are so much more than a global hospitality leader. We welcome you as you are and offer opportunities across a diverse range of brands, helping you find a role that matches your personality, passions, and career goals.

We are committed to your growth, supporting you to learn, develop, and thrive every day. We believe work should bring purpose to your life, empowering you to explore new possibilities and build a career without limits.

Every chapter of your journey is yours to write, and together we can shape the future of hospitality.

Discover the opportunities waiting for you at Accor:
https://careers.accor.com/

Do what you love. Care for the world. Dare to challenge the status quo. #BELIMITLESS

Job Description

Love working in a fast-paced team and take pride in a job well done? Join our Housekeeping team at Mercure Queenstown Resort! As a Room Attendant, you'll help create a welcoming and comfortable stay for our guests by making sure every room is clean, fresh, and ready for their arrival. You'll be part of a supportive team that takes pride in delivering great experiences.

Key Responsibilities

• Clean and service guest rooms, bathrooms, corridors, and public areas to a high standard.
• Replenish guest amenities, linen, and room supplies.
• Report maintenance issues, lost property, and any health and safety concerns.
• Handle housekeeping equipment and cleaning chemicals safely and correctly.
• Work efficiently to meet daily room targets.
• Follow hotel procedures and maintain high cleanliness, safety, and presentation standards.
• Deliver friendly, professional service to guests and work collaboratively with the Housekeeping team.
• Actively support and participate in safe work practices following health and safety, 
  rehabilitation, environment and smoke-free policies and procedures in the workplace. 

Qualifications

What We're Looking For

• Previous housekeeping or cleaning experience is an advantage, but not essential.
• A keen eye for detail and a commitment to high standards.
• A positive attitude and willingness to learn.
• Ability to work efficiently in a fast-paced environment.
• Reliable, punctual, and able to work both independently and as part of a team.
• Good communication skills and a friendly, guest-focused approach.
• Physically fit and able to carry out the demands of the role, including lifting, bending, and being on your feet for extended periods.
• Flexibility to work a rotating roster, including weekends and public holidays.

Additional Information

Benefits of working at Mercure Queenstown Resort

Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.   

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Free meals provided while on shift.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.