Room Attendant, Housekeeping

JobsCloseBy Editorial Insights

Accor’s Novotel & Ibis Rotorua Lakeside is seeking a full‑time Room Attendant to uphold brand standards, cleaning guest rooms and public areas, refreshing bathrooms and amenities, handling guest requests, and reporting maintenance or safety concerns as part of a collaborative housekeeping team. Ideal candidates show pride in quality work, a positive attitude, reliability, and strong attention to detail; the role is physically hands on and includes weekends and public holidays on a rotating roster. Previous housekeeping experience helps but full training is provided; NZ citizenship or permanent residency is required. Benefits include ongoing training, career progression, staff discounts, and a supportive Heartist culture. Focus your application on service mindset, teamwork, and reliability.

Company Description

Novotel & Ibis Rotorua Lakeside

Do you take pride in creating clean, comfortable spaces where guests feel welcome from the moment, they arrive?

We're looking for enthusiastic and reliable Room Attendants to join our housekeeping team. If you have an eye for detail, enjoy working as part of a supportive team, and take pride in delivering exceptional service, we'd love to hear from you.

About the Role

As a Room Attendant, you'll play an important part in creating memorable experiences for our guests. Every room you prepare contributes to the comfort, safety, and enjoyment of our guests' stay.

Working as part of a friendly and dedicated team, you'll be responsible for maintaining the high presentation standards expected across both Novotel and Ibis Rotorua Lakeside.

Job Description

What You'll Be Doing

• Cleaning and servicing guest rooms to Accor brand standards.

• Refreshing bathrooms, bedrooms, and public areas with care and attention to detail.

• Replenishing guest amenities and ensuring rooms are beautifully presented.

• Identifying and reporting maintenance or safety concerns.

• Handling guest requests in a friendly, professional, and timely manner.

• Following hotel health, safety, and hygiene procedures.

• Working collaboratively with the wider Housekeeping and Rooms Division teams.

Qualifications

What We're Looking For

You'll be someone who:

• Takes pride in delivering high-quality work.

• Has a positive attitude and enjoys working as part of a team.

• Has excellent attention to detail.

• Is reliable, punctual, and organised.

• Enjoys providing exceptional customer service.

• Is physically fit and able to undertake a hands-on role.

• Are comfortable working weekends, public holidays, and on a rotating roster.

• Previous housekeeping experience is an advantage, but not essential, as full training will be provided.

• Flexibility to work a rotating roster across seven days, including weekends and public holidays, as required. 

• Must have New Zealand citizenship or Permanent Residency 

Additional Information

Why Join Us?

At Accor, you'll become part of a global hospitality family with opportunities to learn, grow, and build your career.

As a Heartist®, you'll enjoy:A supportive and inclusive team environment.

• Ongoing training and development opportunities.

• Career progression across Accor hotels locally and internationally.

• Staff accommodation and dining discounts through the ALL Heartist programme.

• Access to employee benefits and wellbeing initiatives.

If you enjoy making a difference through the little details and love creating memorable experiences for guests, we'd love to hear from you.

Apply today and become part of our housekeeping team at Novotel & Ibis Rotorua Lakeside.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.