RTW Professional (Customer Support) - Bilingual French/English

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Avetta is hiring a bilingual French English Ready to Work Professional for Calgary on a full time onsite basis, with a hybrid option for commutable candidates; pay is CAD 20.50 per hour, starting April 6, 2026, and the role requires 100% attendance for eight weeks of training. You will be a subject matter expert across Avetta platforms such as Connect and Salesforce, handling complex supplier inquiries on billing, compliance, audits and onboarding, while partnering with Supplier Services, Risk, Billing and QHSE to streamline processes. The position also involves mentoring new reps, contributing to process improvement projects, and achieving CSAT and KPI targets. To apply, highlight 3–5 years in supplier support or SaaS risk management, bilingual fluency, strong document review and cross functional collaboration, plus relevant certifications and a track record of reliability.

SUMMARY

The Ready to Work Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements. This position requires being fluent in both French and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $20.50/hour CAD

This position will start on April 6, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
• Support onboarding and training of new RTW reps, including mentoring and shadowing.
• Participate in special projects, including process improvement initiatives and pilot programs.
• Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.
• Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
• Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.
• Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• Fluency in French and English is required.
• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
• Strong communication skills and ability to manage multiple priorities independently.
• Experience mentoring or training peers is a plus.
• Reliable and predictive attendance.