Sales Agent - Creations Cakery - Jumeirah Beach Hotel

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Jumeirah Group seeks a Sales Agent for Creations Cakery at Jumeirah Beach Hotel, a full-time onsite role. You will maximize sales through upselling and cross selling, maintain knowledge of room dining items and specials, and become proficient in Opera, Epicure, and Hotsos while upholding punctuality and uniform standards. You will personalize guest interactions, greet guests, highlight menu prices and upsell opportunities, and promptly report feedback to management. Ideal candidates have 2-3 years of experience in a luxury restaurant or lounge, solid Microsoft Office skills, and a detail oriented problem solving mindset. To apply, tailor your resume to quantify upsell success and system proficiency, showing readiness for UAE work with references.

About Jumeirah 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. 

About Jumeirah Beach Hotel 

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences. 

About the Job 

An exciting opportunity has arisen for a Sales Agent to join in Creations Cakery in Jumeirah Beach Hotel. 

The main duties and responsibilities of this role include:  

• Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel. 

• Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials. 

• Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos. 

• Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.

• Personalize guest interactions by greeting them by name and aiding as required, including knowledge of menu prices and up-selling opportunities. 

• Promptly report any guest comments, complaints, or feedback to management and assess guest satisfaction levels. 

About You 

The ideal candidate for this position will have the following experience and qualifications: 

• Software competencies – Microsoft Office programs
• 2-3 years of experience in a restaurant / lounge experience within a luxury environment 
• Detail orientate and problem solver. 

About the Benefits  

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)