Sales Associate

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Rogers Communications is seeking a Sales Associate for its branded retail team in Burnaby to connect customers with wireless, internet, TV, home phone and Mastercard solutions. The role offers uncapped commissions, generous employee discounts, and a comprehensive benefits package plus wealth programs and an inclusive culture. You will tailor solutions, drive sales, engage customers through inbound and outbound outreach, and promote the Rogers and Fido brands at local events. The team values strong communication, the ability to meet targets, adaptability in a dynamic setting, and reliable availability of at least 32 hours weekly including evenings and weekends. Prepare a targeted resume, quantify your sales impact, and reference posting ID 321210 when applying; a background check is required.

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You: 

• Uncapped commissions and a competitive compensation package 

• Up to 50% employee discounts on Rogers and Fido services 

• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP 

• Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options 

• Inclusive culture with strong diversity and equity-focused employee resource groups 

What You Will Be doing: 

• Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products 

• Sales Delivery:  Finding opportunities, anticipating customer needs, and delivering on sales targets. 

• Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention 

• Brand Promotion: Representing Rogers and Fido brands in-store and at local community events. 

What We’re Looking For: 

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals. 

• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance 

• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment. 

• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times. 

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Part time
Shift: Variable
Length of Contract: No Selection
Work Location: 9855 Austin Ave., 739-K (5720), Burnaby, BC
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check 
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 321210

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Retail