Sales Automation Specialist

JobsCloseBy Editorial Insights

Etihad Airways seeks a Sales Automation Specialist to bridge business teams and developers, turning incentive structures, dashboards, and website content into automated, reliable systems using Databricks, Tableau, and AEM. You’ll translate requirements into specs, validate Databricks calculations, design dashboards, and hands-on update AEM components while coordinating across Databricks, AEM and Salesforce. Ideal candidate has 3-5 years in business systems or data roles, with SQL/Python, Tableau, AEM, and exposure to Salesforce reporting; knowledge of incentive structures highly valued; airline travel experience a plus. Tips: tailor your resume to show metrics, automation projects, and cross-functional collaboration; highlight onsite Abu Dhabi availability; include a concise portfolio or case examples; demonstrate communication skills.

Job Description

Purpose for the role:

We're looking for a Sales Automation Specialist to sit between our business teams and technical developers, turning agency incentive structures, performance dashboards, and website content into automated, accurate, and easy-to-use systems. You'll play a hands-on role across Databricks-driven calculations, Tableau reporting, and Adobe Experience Manager (AEM) website components, within the airline/travel industry.

Accountabilities

• Gather and translate business requirements, agency incentive schemes, target structures, and reporting needs, into clear technical specs for developers.
• Validate and troubleshooting incentive calculations built in Databricks, ensuring outputs match business intent.
• Design and maintain Tableau dashboards that give stakeholders clear visibility into performance and incentive outcomes.
• Build and update AEM components for our trade and corporate websites, stepping in hands-on when extra development support is needed.
• Act as the go-to link between business stakeholders and technical teams across Databricks, AEM, and Salesforce.
• Identify and drive opportunities to automate manual processes across incentive calculation, reporting, and web content workflows.

Qualifications

Education & Experience

• Minimum of 3- 5 years' experience in business systems, automation, or data analyst role.
• Working knowledge of Databricks (or similar data pipeline tools), with SQL and/or Python for validation.
• Strong Tableau skills for dashboard design, plus confident PowerPoint communication for business audiences.
• Working knowledge of Adobe Experience Manager (AEM), including component build/customization (HTML/CSS/JS a plus).
• Understanding of sales, agency, or commission incentive structures.
• Exposure to Salesforce reporting and dashboard configuration.
• Bachelor's degree in IT, Computer Science, or related field or equivalent experience.

• Airline or travel industry (TMC) background is a strong plus

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.