Sales Development Team Manager (International) (Position located in London or Leeds, United Kingdom)

JobsCloseBy Editorial Insights

KnowBe4 is seeking a Sales Development Team Manager International to lead a Direct and Channel SDR team in a hybrid role based in London or Leeds, guiding prospecting, discovery, and handoffs to Sales. You will mentor SDRs, monitor metrics, refine outreach scripts, and align with the Global Sales Director while supporting partner escalations. Requirements include at least one year of direct or channel experience, one year of leadership, strong communication and organization, and a persistent, engaging outreach style; familiarity with Gmail, Google Docs or MS Office and IT security context is a plus. To apply, submit an English resume highlighting leadership impact and measurable pipeline results, plus a concise cover note showing fit with KnowBe4 values.

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About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in England (UK), visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

The Sales Development Team Manager (International) is responsible for overseeing a team of  Direct and Channel Sales Development Representatives. The Sales Development Representative team are often the first people that prospective customers and partners engage with at KnowBe4 and play an important role in generating genuine interest and nurturing the relationship to the point of handing off to the Sales Team.  The ideal candidate will have experience prospecting for leads, engaging with prospects to conduct initial discovery, educating prospects on KnowBe4 products, explaining KnowBe4’s partner program, and passing qualified prospects to the Sales team.

Responsibilities:

• Mentor and coach a team of Direct and Channel Sales Development Representatives
• Oversee the followup and qualifying of direct and partner leads by SDRs
• Monitor the daily statistics of the Sales Development Representatives and identify any discrepancies in reporting
• Support Channel Sales Development Representatives by assisting with partner escalations
• Ensure all procedures and policies are followed by team members and pinpoint any areas of improvement to increase efficiency
• Be the first line of support to the team to answer questions and direct on best practices
• Execute performance reviews with team members 
• Develop and execute on a strong prospecting plan of attack, including email and call scripts
• Ensure the team is effectively leveraging a sales tool to discover newleads
• Tag in on calls with team members, as necessary
• Coordinate and align with Global Sales Director on the performance (goals/plans) of the SDR Team
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

• Bachelor’s Degree a plus
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Minimum 1 year Channel/Direct experience
• Minimum 1 year Leadership experience 
• Experience with Gmail and Google Docs
• Experience with MS Office
• Excellent verbal and written communications
• Excellent people skills
• Managerial experience
• Good computer skills
• Friendly phone voice
• “Pleasantly persistent” as it can take multiple tries to reach a prospect
• Ability to leave an engaging message and sound interested
• Must be highly organized and results-oriented

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.