Sales & Reservations Agent

JobsCloseBy Editorial Insights

NZSki is seeking a Sales & Reservations Agent for a full time onsite role based in Queenstown, supporting guests at Coronet Peak, The Remarkables and Mt Hutt. You’ll build genuine rapport, handle phone and email inquiries, process bookings and changes, and offer clear guidance across products, pricing, rentals, lessons, transport and on and off mountain services while confidently navigating the POS and guest database. The start date is 18 May 2026 with some online learning beforehand, and hours vary with winter demand. Training is provided and you’ll join a supportive team with perks like a 3 Peak season pass, staff meals, transport, wellbeing support and staff discounts. To apply, highlight frontline service excellence, calm problem solving, strong communication, the ability to multi-task, and a true passion for the mountains.

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Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.


Become part of our NZSki crew this winter and have an unforgettable season!

Our Reservations team is one of the first points of contact for guests visiting Coronet Peak/The Remarkables or our Snow centre. Our aim is to provide seamless support by efficiently answering questions, assisting with bookings, and offering guidance throughout their trip, ensuring that every interaction makes their experience easier and more enjoyable.

You'll be able to share your passion for the mountains by finding the best products to suit the individual needs of guests, with your extensive knowledge of our products, packages, rentals, snowsports lessons, transport and all that happens on and off mountain. Your challenge as part of the Reservations team is to focus on the person on the other end of the phone or email, no matter how many more there may be or what time of day it is.

In order to succeed, you need to be fun loving, enjoy helping out your team mates and love sharing your passion with our customers.

The start date is 18th May 2026 with a small amount of online learning from home beforehand.

Our operating hours at the Snow Centre vary based on business levels. During peak periods, we typically open from 7am to 7pm, with shifts scheduled between 6:45am and 7:00 PM. Outside of these peak times, we may close earlier in the evening.

About the role:

• Based in our Head Office in central Queenstown.

• Build genuine rapport and trust with guests who reach out for support via various channels, primarily phones and emails.

• Process sales efficiently and manage all guest enquiries, including booking changes, rescheduling lessons or transport, and providing clear, confident guidance.

• Identify opportunities to elevate the guest experience through thoughtful, needs-based product recommendations.

• Support our Guest Services team during busy periods in our Snow Centre.

• Operate our Point of Sale and Guest Database systems accurately while navigating multiple tasks.

• Act as a knowledgeable point of contact, with a strong understanding of NZSki products, key departments, events, promotions, and important dates.

• Handle lost property enquiries with care, accuracy, and follow-through.

• This role is based off-mountain at our Head Office.


About You

• Frontline customer service or contact centre experience, with a proven commitment to delivering an exceptional guest experience.

• Confident communicator with strong active listening skills. Able to remain calm, friendly, and solutions-focused in busy or complex situations.

• Previous experience using multiple computer systems in a customer service, tourism, or hospitality environment.

• Comfortable learning ski industry products, pricing, and processes (full training provided).

• A team player with flexibility to help out across departments when needed, including Retail, Food & Beverage, and Lifts.

• Strong accuracy, attention to detail, and the ability to work efficiently while juggling multiple tasks.

• An understanding that winter operations are weather-dependent, and hours may vary accordingly.


As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.
Uniform for all roles is provided (just bring your own base layers)
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
• 3 Peak winter season pass (Full Time crew)
• Discounted day passes at other ski areas
• Transport to/from mountains.
• Fantastic wellbeing support for all staff
• Nutritional hot crew meals each day (Discounted)
• Discounts at many local eateries, bars, breweries and retail outlets
• Discounts on mountain
• Regularly organised social activities off mountain
• Cool recognition programmes with prizes
• Earn and learn – free ski lessons (Full Time crew)