Sales & Service Support

JobsCloseBy Editorial Insights

Hermès is seeking a full-time onsite Sales & Service Support professional in Dubai to warmly welcome customers, guide them to the right department, and ensure smooth handovers to the appropriate sales advisor or cashier, while delivering a courteous farewell. The role includes supervising and coaching service staff, planning daily operations, training on policies, managing cashier coverage and customer flow, resolving complaints, and maintaining documentation, with a strong emphasis on teamwork and building relationships with staff and customers. Requirements include prior experience in retail support or operations, ideally in a luxury setting, plus familiarity with inventory systems, stock processes, excellent organization, attention to detail, multitasking, and strong communication. To apply, tailor your CV to highlight leadership, policy development, service improvements, and conflict resolution, quantify achievements, emphasize luxury retail and inventory control experience, and confirm eligibility to work in the UAE and willingness to be onsite in Dubai.

MAIN RESPONSIBILITIES

• Provide a professional and warm welcome to the customer and acknowledge them as soon as they enter the store
• Make the customer feel comfortable by initiating a conversation that allows them to express the purpose for their visit to the store
• Redirect the customer to the relevant department when needed (i.e. after-sales, exchanges, and return)
• Communicate with the sales team to ensure a smooth and professional handover of the customer to the nearest sales advisor or cashier available
• Ensure a professional farewell to the customer
• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required
• Training staff in areas of customer service and company policies
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints
• Assisting with the development and implementation of service policies, and explaining these to staff and customers
• Maintaining documentation pertaining to customer service department activities
• Performing additional duties where needed
  
  Teamwork:
• Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving
• Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team
• Share positive ideas and experiences with colleagues

• Build effective relationships using appropriate verbal and non-verbal communication with other staff and customers

  REQUIREMENTS

• Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment
• Familiarity with inventory management systems, stock processes, and operational best practices
• Strong organizational skills with attention to detail and ability to multitask
• Excellent communication and teamwork skills to support seamless coordination with store teams