Sales Support 2IC - The Warehouse, Albany

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Join The Warehouse Group in Albany as Sales Support 2IC, a full-time onsite role supporting the Sales Support Manager to lead a front-of-house team and back-of-house operations, ensuring outstanding customer experiences while meeting internal audit and administrative requirements. The ideal candidate brings big-box retail experience, proven leadership, and excellent written and verbal communication, with a genuine passion for improving both customer and employee experiences. In your application, highlight team leadership, process improvement, and concrete examples of smooth front-end operations, inventory and audit compliance, and staff development; show your alignment with a customer-first culture and the shift pattern.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

We are currently seeking a self-motivated and enthusiastic individual to join our team as a Sales Support 2IC. In this role, you will assist the Sales Support Manager in leading and developing our team, which is responsible for managing all customer-critical processes at the ‘front of house’.

Your responsibilities will also extend to supporting back-of-house operations, ensuring that internal audit requirements are met and daily administrative tasks are completed in a timely manner.

The ideal candidate for this role will have a strong focus on customer service and a passion for retail. Your contribution will be instrumental in providing a positive customer experience.

If you’re ready to take on a challenging and rewarding role in a dynamic retail environment, we’d love to hear from you!

Hours of work: 

• Tues - 1pm to 9:30pm
• Wed - 9:30am to 6pm
• Thurs - 9:30am to 6pm
• Friday - 9:30am to 6pm
• Saturday - 7am to 3:30pm

Qualifications

He kōrero mōu ake - About you

We are seeking an individual who has demonstrated retail experience in a large-scale, big-box environment. The ideal candidate should possess strong leadership skills and have excellent written and verbal communication abilities. Above all, we value a passion for enhancing both customer and employee experiences.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!