Scheduling Specialist III-Vintage Hospital
Baylor College of MedicineJobsCloseBy Editorial Insights
Baylor College of Medicine is seeking a Scheduling Specialist III for the Vintage Campus in Houston to coordinate surgical procedures and related patient appointments, serving as the primary patient contact and ensuring smooth care coordination. The ideal candidate has healthcare scheduling experience, preferably in surgery scheduling, referral processing, insurance verification, and prior authorization, and is comfortable using Epic to register patients and manage calendars. Key duties include scheduling surgeries and consults, triaging new patients, verifying insurance, coordinating with surgical facilities, and handling referrals within one business day, all while maintaining patient confidentiality. To apply, tailor your resume to show at least three years of relevant experience, highlight Epic or similar EHR experience, and demonstrate strong communication, organization, and attention to detail. Note that visa sponsorship is not available, and BCM is an equal opportunity employer.
Summary
The Department of Orthopedic Surgery (Vintage Location) is seeking a professional, customer-focused individual to coordinate and schedule surgical procedures and related patient appointments in an efficient and timely manner. This role serves as a primary point of contact for patients, providing exceptional service, responding to inquiries, and directing questions or concerns to the appropriate staff members to ensure seamless patient care and communication.
The ideal candidate will have scheduling experience in a healthcare environment. Prefer experience in surgery scheduling, referral processing, insurance verification and prior authorization.
This position is located at our Vintage Campus location.
Job Duties
- Schedules, reschedules, and coordinates, patient appointments. Schedules follow up appointments and treatment plans.
- Triages potential new patients by working with internal algorithms and clinical staff.
- Interviews new patients via telephone prior to scheduling appointment.
- Registers patients in Epic system.
- Verifies insurance for new and established patients.
- Greets patients in clinic and answers questions.
- Schedules surgeries, outpatient appointments, and admissions as requested.
- Answers telephone and routes patient calls.
- Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Assists with preparation of agendas, materials, meetings, etc.
- Assembles patient charts for next day visits; updates profiles on patients.
- Calls patients to remind them of their appointments.
- Processes all referrals within one business day.
- Liaisons between patient and surgical facility.
- Obtains surgical and clinical pre-authorizations.
- Coordinates patients' ancillary appointments.
- Answers patient calls and questions regarding surgery.
- Enters orders for patient tests and obtains proper paperwork.
- Corresponds with patient's referring physician as needed.
- Reviews referral data and ensures all referral loops are being closed in an effective and timely manner.
- Provides administrative support for physicians as needed to include Outlook Calendar management.
- May order specialized medical equipment required for surgical procedures.
- Handles confidential documents.
- Performs other job-related duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- Three years of relevant experience.
Hiring Criteria - Not sent to Phenom
- Surgery scheduling.
- Insurance verification and prior authorization.
Work Authorization Requirement:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.