Scheme Manager

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Sanctuary is seeking a Scheme Manager to join the North West Independent Living Team at Trinity Gardens, Stockport, 30 hours per week, salary £21,132 rising to £21,785 after 12 months. You’ll drive the customer journey on a new South Manchester scheme, promoting resident involvement, delivering safe, high quality housing support, and coordinating the delivery of local services while meeting regulatory standards. The right candidate blends numeracy and literacy with outstanding interpersonal skills, empathy, conflict resolution and a proven ability to foster community and partnerships with residents, contractors and agencies. When applying, tailor your CV to show concrete housing and service delivery impact, highlight stakeholder engagement, and request adjustments if needed, apply early and reach out to the talent team for questions or adjustments.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Scheme Manager

Trinity Gardens, Stockport

£21,132 - £21,785 per year

30 hours per week – Monday to Friday

This is an exciting opportunity for a Scheme Manager to join the North West Independent Living Team as we bring a brand new Scheme onboard.

In this role you will act as the driving force on our customer journey creating a seamless and welcoming experience from first contact to settling into our new vibrant community in South Manchester.

The role of Scheme Manager will include:

• Promote resident involvement and provide information on local community services and agencies
• Encourage residents to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers
• Effectively manage relationships with key stakeholders, service providers including contractors and residents
• Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Strong Interpersonal and organisational Skills with fantastic attention to detail
• Excellent communication skills across all mediums including face to face, written and digital
• Empathetic with a customer focus
• Ability to build strong communities through customer stakeholder and partnership engagement
• Previous experience dealing with conflict resolution

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• Role salary is £21,132 (rising to £21,785 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 1 July 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.