Scrum Master

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Cuscal is seeking a Scrum Master in Sydney to empower Agile and Lean practices across squads in Enterprise Technology Services, partnering with Product Owners, engineers and stakeholders to deliver outcomes. You’ll facilitate sprint planning, standups, reviews and retros, manage delivery and risks, coach teams on Scrum and backlog management, and drive continuous improvement through metrics and root cause analysis. You’ll remove impediments, promote transparency and accountability, support release and incident activities, and contribute to the Scrum Master Community of Practice. Ideal candidate: proven Scrum leadership in complex tech, strong backlog and delivery capability, stakeholder engagement; payments or regulated environments are a plus. Apply early, as we review on receipt; tailor your resume to show impact and alignment with Cuscal’s innovation, growth, wellbeing and inclusion.

Company Description

Forward with Cuscal

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we've made it happen.

At Cuscal, we've been at the forefront of payments innovation for nearly 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia's first ATM to helping shape the future of digital payments, we continue to transform the way money moves.

We're looking for a Scrum Master to join our Enterprise Technology Services team and help our squads deliver exceptional products and customer outcomes through Agile excellence.

Job Description

Your Opportunity

As a Scrum Master, you'll facilitate and champion Agile and Lean practices across a cross-functional squad, helping teams deliver high-quality outcomes efficiently and effectively. You'll work closely with Product Owners, engineers and business stakeholders to foster a culture of continuous improvement, collaboration and accountability.

You'll also make an impact by:

• Facilitating Agile ceremonies including sprint planning, daily stand-ups, reviews and retrospectives
• Manage the delivery, set expectations and influence engineers
• Coaching teams and Product Owners to effectively apply Scrum principles, Agile practices and backlog management techniques
• Driving continuous improvement initiatives using team metrics, insights and root cause analysis
• Removing impediments and protecting squads from distractions that impact delivery outcomes
• Promoting transparency, collaboration and shared accountability across squads and stakeholders
• Supporting release and incident management activities where required
• Contributing to the Scrum Master Community of Practice and broader Agile capability across Cuscal

Qualifications

What You'll Bring

You're an experienced Scrum Master who thrives in complex technology environments and is passionate about helping teams achieve their best.

To succeed in this role, you'll bring:

• Demonstrated experience leading and transforming team delivery using Scrum methodologies
• Solid experience with delivery management, dependancies, risks and issues 
• Experience coaching and mentoring teams in Agile principles, practices and ways of working
• Strong backlog management and sprint planning capabilities
• Experience using delivery metrics and insights to identify improvement opportunities
• Proven ability to facilitate problem-solving and continuous improvement initiatives
• Experience working across multiple Scrum teams in a multi-product environment
• Strong stakeholder engagement, facilitation and communication skills

You'll stand out from the crowd if you have:

• Experience within financial services, payments or highly regulated environments
• Strong understanding of flow metrics and Agile delivery reporting
• Experience facilitating release and incident management activities
• Advanced knowledge of Agile scaling practices and enterprise delivery environments

Additional Information

Why Cuscal?

At Cuscal, you’ll experience interesting work that’s transforming. You get the security of an established organisation and the energy of a company committed to innovation. For 60 years, we’ve set the standard in payments, and now we’re preparing to redefine it for the future. 

You’ll also enjoy a range of benefits, including: 

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities
• Wellbeing focus: We support your physical, mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision. Applications may be reviewed as they’re received, so don’t wait - apply now.

Cuscal is an equal opportunity employer committed to creating a diverse, inclusive and barrier-free workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ communities and individuals from culturally diverse backgrounds.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.