Security Officer - Rapid Response

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Certis Australia is hiring a customer facing Security Officer, Rapid Response to deliver security across retail locations, mobile ATMs, banks and events in Parramatta and St Marys. The role focuses on proactive surveillance, access control, incident response and stakeholder engagement, with day shifts and a path to SSIA Level 4. To succeed you must hold a Security Licence Class 1A, a current First Aid and CPR certificate, be able to redeploy within 15 minutes, and pass an Australian Police Check. Tailor your CV to show rapid response, patrols and incident management, and highlight deescalation and CCTV experience. Prepare for a virtual interview after you apply. Certis values diversity.

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people. 

Job Impact  

We are seeking professional and customer-facing Security Officer - Rapid Response to deliver high-quality security services across retail branches, mobile ATMs, Banks, and Events. In this role, you’ll help maintain a safe and secure environment through proactive surveillance, access control, incident response, and stakeholder engagement. 

About the role  

Play a key role in keeping people, assets, and facilities safe. As a Security Officer, you’ll deliver frontline security through patrols, monitoring, access control, and incident response—while always providing a professional and customer-focused presence. 

Job Location: Across Parramatta & St Marys , Sydney 

Contract: Full-Time

Pay Rate: SSIA Level 4 

Shift Pattern: Day shifts available

Key responsibilities: 

Primary duties include and not limited to: 

• Ensuring the safety and security of customers and staff at all retail locations.
• Respond to any aggressive customer incidents and required to follow the established escalation procedure
• Conduct routine patrols and security checks  
• Perform alarm response and incident management  
• Maintain control room and site security operations 
• Monitor CCTV, alarms, and security systems  
• Identify and respond to suspicious behaviour or incidents  
• Maintain accurate surveillance records 
• Escort visitors, contractors, and personnel  
• Monitor movement of goods and deliveries  
• Respond to security breaches and alarms  
• Support emergency evacuation and incident coordination  
• Liaise with emergency services when required 
• Complete accurate reports and documentation  
• Ensure compliance with procedures and regulations  

 About You  

• Must be able to redeploy between branches within 15 minutes of notification during business hours across Parramatta & St Marys
• Strong interpersonal and deescalation skills
• Must have Security Licence, Classification 1A (Unarmed Guarding) 
• Valid First Aid Certificate (3 years validity) with current CPR Certificate (1 year validity)
• Ability to clear an Australian Police Check 
• Strong communication and customer service skills  
• Excellent observation, problem-solving, and reporting abilities  
• Confidence using security systems and MS Office  
• Ability to multitask and remain calm under pressure 
• Experience with CCTV, alarms, and access control systems 

 If you have the above criteria, we look forward receiving your application! 

 Why join Certis  

• Work within Australia’s most secure and sensitive environments 
• Be part of a high trust, clearance-based workforce 
• Access ongoing training, career pathways and professional development 
• Operate in a values driven organisation that prioritises integrity and accountability 
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds. 
• Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework 

 Next Steps: 

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis. 

This is an important part of our hiring process and must be completed for your application to be considered further. 

After you’ve finished your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next. 

Diversity Statement 

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. 

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply. 

 Certis Security Australia – Master Licence Details 

Sydney Night Patrol & Inquiry Co Pty Ltd 

• NSW 400674602 

• ACT 17501220 

• QLD 41315 

• WA SA48240 

• NT 345 

• SA ISL 178143 

• TAS 3020 

Certis Security Australia Pty Ltd 

• NSW 405149073 

• ACT 17501742 

• QLD 3158254 

• WA SA 72311 

• SA ISL 235794 

• VIC Z05 798 61S 

• VIC Z05 798 40S 

• NT 1093 

• TAS 458596293