Senior Associate Client Administration

JobsCloseBy Editorial Insights

Evelyn Partners is seeking a Senior Associate Client Administration in Newcastle to provide full administrative support to Financial Planners, ensuring client satisfaction while adhering to regulatory standards. This role emphasizes relationship building, meticulous record-keeping, AML readiness, and proactive liaison with back-office and operations teams. Key strengths include a proven financial services background, exceptional client service, calm under pressure, outstanding communication and problem solving, and a mentoring mindset. You’ll encourage client use of portals and digital tools and share best practice across the team. To apply, tailor your CV to show regulatory experience, coaching ability, and impact on client outcomes.

Company Description

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

Job Description

Job Purpose

To provide full administrative support to Financial Planners, ensuring client satisfaction through direct contact with clients, and other operational colleagues, while adhering to regulatory standards. To be a role model and mentor to team members, a go-to person within the team.

Key Responsibilities

• To work closely with the aligned Financial Planners to deliver excellent client outcomes
• To build relationships with clients and maintain regular contact
• Maintain back-office systems and client records in line with the company policies
• Request policy information from third party policy providers if applicable
• Liaise with operational teams where support is provided on activities e.g., scripts, transfers, corporate actions, static data changes where applicable
• Process all business in accordance with required processes & proactive pipeline management to include establishing new accounts on internal systems and collating AML documentation as required
• Identify and report any risks, breaches, or errors through ensuring risks are logged through to mitigating actions and controls
• To encourage client, use of portal and other digital tools, provide guidance where required.
• To collaborate and share best practice with colleagues
• Provide training and coaching to new and existing administrators as required
• Provide guidance on a day-to-day basis and be the ‘go to person’ to answer any process or technical issue

Qualifications

Skills, Experience & Qualifications

• Proven experience working in the financial services industry
• A strong ethic of client service Required
• Ability to work under pressure and to prioritise work Required
• Excellent communication skills both written and verbal, influencing and organisational skills Required
• Ability to use judgement and reasoning to propose solutions to problems Required
• Ability to coach and mentor team members Required

Professional Qualifications and Education

• Excellent standard of education, ideally degree qualified but not essential
• Interested in further development through additional qualifications

Additional Information

As a colleague here at Evelyn Partners, you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.