Senior Business Analyst

JobsCloseBy Editorial Insights

EML is hiring a Senior Business Analyst to join its rapidly growing Technology team, driving RPA and AI initiatives that transform workers compensation claims management. This full-time permanent role is based in Sydney with the option to work from home up to three days a week. You should bring at least three years’ BA experience in a commercial setting, with automation or RPA exposure, and UiPath certification is highly regarded. You’ll map processes, assess ROI, translate business needs into technology and data improvements, and collaborate with data scientists and engineers in an Agile environment using Jira and Confluence. To apply, tailor your CV to automation projects with measurable outcomes, highlight stakeholder engagement, and show your passion for emerging tech.

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As we expand, our Technology team is growing rapidly, driving innovation in AI for Workers Compensation. We're transforming the industry with cutting-edge solutions that enhance claims management, improve outcomes, and streamline processes.

As a Business Analyst within our RPA team, you’ll play a key role in driving the sustainability and growth of EML’s automation program. With a strong focus on Robotic Process Automation & Artificial, you’ll bridge business needs with technology solutions to ensure the successful delivery of automation initiatives.

This role calls for an agile mindset, a genuine passion for emerging technologies, and a proactive, practical approach to engaging with both business and technology stakeholders. You’ll help shape how we deliver innovative solutions that create meaningful business outcomes.

This will be a full time, permanent based in the Sydney office, with flexibility to work from home up to 3 days per week.
 

YOUR RESPONSIBILITIES

• Lead business analysis for automation initiatives, including RPA discovery, process mapping and documentation aligned with UiPath methodologies.
• Collaborate with stakeholders to identify automation opportunities, assess feasibility and evaluate ROI and business impact.
• Translate business needs into technology, data or process improvements that deliver measurable value.
• Support AI and ML initiatives by framing business problems and working closely with data scientists and engineers on solutions.
• Champion automation and AI adoption across the business, driving innovation and continuous improvement.
• Contribute to Agile delivery by supporting sprint planning, user stories, and user acceptance testing.
   

ABOUT YOU

• Minimum 3 years’ proven experience as a Business Analyst in a fast-paced, commercial environment, with automation or RPA-focused experience highly regarded.
• UiPath Business Analyst or RPA Developer certifications would be highly regarded.
• Proficiency in business process modelling, with the ability to document, optimise and break down complex processes into actionable deliverables.
• Familiarity with AI/ML concepts and practical experience in data analysis or model implementation.
• Strong understanding of the technology development lifecycle, with hands-on experience in agile methodologies and tools such as Jira and Confluence.
• Demonstrated ability to work collaboratively within cross-functional teams and deliver high-quality stakeholder engagement.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture

• Flexibility with opportunity to WFH when you are fully trained in your role.

• A corporate wellbeing program with discounted health insurance and gym membership

• Access to discounts at over 350 retailers through our Rewards Hub program

• Entitlement to an annual tenure and performance-based recognition reward

• Comprehensive learning and development support

• Companywide events to celebrate success.

• Quarterly Reward and Recognition Awards

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.