Senior Card Operations Analyst

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Solaris is seeking a Senior Card Operations Analyst to handle 2nd level escalation tickets for card issues, declines and fraud while driving improvements and coordinating with processors, ACS providers, card manufacturers and schemes, and if you don’t meet every criterion, apply anyway. The role combines end-to-end process ownership with incident management, stakeholder engagement, and mentoring of juniors. Required: 3+ years in banks or fintechs, knowledge of card schemes, dispute and fraud handling, PSD2 awareness, proficiency in MS Office and G Suite, and basic SQL; fluent English and German. Full-time onsite in Berlin, €53,000 to €63,000, with a €1000 learning budget, home office budget, and opportunities to work abroad up to 12 weeks per year.

Solaris is Europe's leading embedded finance platform. Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to offer compliant, customer-centric banking services, providing seamless experiences to customers across all industries. Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe.

Your Role

• Process 2nd level escalation tickets relating Cards Issues/declines, Card Chargebacks and Fraud Management.
• Actively involved in projects relating to business process improvements or automations.
• Training and onboarding new team members and actively participating in the recruitment process.
• Timely Incident Management with involvement of relevant stakeholders and serving as point of contact for the Senior Management.
• Monthly and quarterly reports on various card related topics.
• Active stakeholder management from Cards transaction processor, ACS provider, Cards Manufacturer to Schemes.
• Able to manage core processes independently from start to finish based on agreed upon responsibilities and objectives.
• Manage stakeholders and deliver high quality results independently, remove road blocks and manage escalations proactively.
• Proactively reach out to stakeholders to identify their needs and quickly establish their priorities.
• Train and mentor other juniors in the team.

We'd love to see 

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

• Masters or Bachelor Degree In Business , finance or Economics or any relevant field.
• 3+ Years of relevant experience in Banks or Fintechs.
• Strong knowledge of Cards payments schemes , Dispute and Fraud Management.
• Knowledge and comprehension of PSD2 and other regulatory requirements.
• Expertise in MS Office and G Suite.
• First experience using SQL queries.
• Effective time management and prioritization skills.
• Fluent command of English and German language communication skills.

Benefits 

• Home office budget.
• Learning & development budget of €1000 per year and a transparent growth framework to support your career goals.
• Competitive salary and a variable remuneration program.
• Monthly meal allowance.
• Deutschland ticket subsidy.
• 28 vacation days, increasing by 2 days after 2 years and 3 days after 3 years with Solaris.
• Opportunity to work abroad for up to 12 weeks per year.

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.

Information on data processing:

DE: https://www.solarisgroup.com/gdpr_notice_de
EN: https://www.solarisgroup.com/gdpr_notice_en