Senior Client Services Officer, Court Services - Sydney CBD and Greater Sydney

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Senior Client Services Officer, Court Services in Sydney offers a full‑time, onsite role with Clerk Grade 3/4 pay ($84,659–$92,701) plus super and annual leave loading, embedded in a talent pool for Court Services across Sydney locations over the next 12 to 18 months. You will provide complex administrative services to meet statutory obligations, supervise a team, allocate resources, and handle high‑level inquiries while applying court policies and procedures, with potential quasi‑judicial duties. To apply, attach an up‑to‑date resume (max 5 pages) and a cover letter (max 3 pages) addressing two questions about delivering rapid service and driving process improvements, demonstrating leadership, resilience, and strong communication. Applications close 1 March 2026.

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Registrar, Deputy Registrar & Senior Client Service Officer Roles - Greater Sydney and Metro Sydney Court Locations

 

 

Recruiting now to build a talent pool to fill ongoing/temporary – full time/part time vacancies that arise over the next 12 to 18 months.

 

Are you looking to start a meaningful career in the justice system? Join us and play a vital role in supporting court operations and helping the community access justice services.

 

Salary – Clerk Grade 3/4 ($84,659 - $92,701) + super and annual leave loading

 

 

Your role

 

You will provide complex administrative services to meet statutory obligations and deliver high quality and professional services to clients and stakeholders of a court registry. The role supervises staff, allocates resources and provides ‘hands-on’ training and guidance.

You may be required to perform some quasi-judicial and procedural functions.  

 

 

What you’ll do

 

In this role, you will be responsible for:

 

• Providing complex and high-quality administrative services within a court location
• Liaising with a wide range of internal and external clients
• Preparing accurate court orders, reports and correspondence
• Supervising, guiding, training and providing support to a team
• Effectively allocating resources to achieve daily goal
• Managing complex inquiries and provide procedural assistance to clients and staff including researching, interpreting legislation, policy and court procedures

 

 

What we’re looking for

 

• Ability to meet the demands of a high pressured and fast paced work environment
• Ability to react quickly to changing situations and make important decisions utilising strong problem-solving skills
• Experience managing, developing and motivating a team
• High level written and verbal communication skills
• Knowledge and demonstrated ability to apply relevant court policies/procedures
• Strong written and verbal communication skills
• Great time management and organisation
• A professional demeaner

 

 

Download the role description and information about accepting a role with Court Services and the potential hazards.

 

 

This recruitment is to create a talent pool for Court Services locations across Sydney Metro and Greater Sydney Metro areas.  If you are successful in this recruitment and placed on the talent pool, you will be contacted regarding availabilities and opportunities in your nominated areas over a 12 to 18 month period.

 

The locations included in this recruitment are:

 

• Bankstown
• Blacktown
• Burwood
• Fairfield
• Hornsby
• Katoomba
• Liverpool
• Manly
• Mount Druitt
• Newtown
• Parramatta
• Parramatta Children’s Court
• Parramatta Drug Court
• Penrith
• Surry Hills Children’s Court
• Sydney CBD
• Waverley
• Windsor

 

 

What We Offer

 

We offer a variety of benefits, including:

 

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

 

Want more information?  Visit our website to see more information on Working for us.

 

 

We do work that really matters

 

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

 

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

 

 

Are you ready to join us?

 

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

 

 

1. 1. Describe a time when you took action to provide quick and thorough service in response to a customer’s request or problem?
   2. Describe a situation where you recognised that a process or operational improvement was needed. How did you initiate and implement change, and how did you measure success?

 

 

Applications close: 11.59pm – Sunday, 1 March 2026

 

 

Got a question?

 

For more information about the role or what it’s like to work for DCJ, please contact Jacqui Osborne on 98217821 or via [email protected]

 

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Natalie Cummings on 02 8688 7244 or via [email protected]

 

 

Visit Recruitment adjustments on the DCJ website to learn more.

 

 

Inclusion and Diversity lies at the heart of how we recruit

 

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

 

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

 

 

Other Information

 

For more information visit Your recruitment journey on the DCJ website.

 

 

Thank you for your interest in this role. We look forward to receiving your application.

 

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/