Senior Client Services Project Manager

JobsCloseBy Editorial Insights

NiCE is seeking a proactive Senior Client Services Project Manager to lead end-to-end delivery of enterprise CCaaS and cloud transformation projects, ensuring alignment with the SOW, budget and timelines while serving as the primary client contact and coordinating cross-functional teams. You will own multiple projects, drive risk mitigation, and deliver measurable value from initiation to close. The ideal candidate has 5+ years in telecoms cloud deployments, a PMP, and fluency with Agile and Waterfall, plus proficiency in MS Project, Jira, Asana or Smartsheet. To apply, tailor your resume to show multi-project leadership, client outcomes, and financial stewardship, and pair it with a concise letter that highlights relevant wins and readiness for a remote Canada role.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a proactive, delivery-focused Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timelines. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes.

How will you make an impact?

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms.
• Develop detailed project plans aligned with the SOW.
• Lead multiple projects concurrently.
• Track action items and enforce accountability across stakeholders.
• Identify and mitigate risks early.
• Report on Project Financials, including revenue forecasting and recognition.
• Lead post-project evaluations.
• Communicate clearly and regularly with all stakeholders.
• Foster a culture of collaboration and excellence.

Have you got what it takes?

• University/Bachelor’s degree, with PMP Certification
• Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS implementations within a Telecoms environment.
• Proven track record managing multiple projects.
• Comfortable working with technical teams.
• Experience serving as the primary client contact.
• Skilled in developing and maintaining detailed project plans.
• Proactive in managing risks and escalations.
• Highly organized and detail oriented.
• Proficient in MS Project, Jira, Asana, or Smartsheet.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.