Senior Client Services Representative - CARE

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CARE in Collingwood is seeking a Senior Client Services Representative for a full‑time onsite role at a 24‑hour specialist and emergency veterinary hospital. The ideal candidate has experience in the animal care industry, a passion for outstanding customer service, and the ability to stay calm and organized in a fast paced environment; veterinary nursing experience is highly regarded. Essential skills include empathy, professional communication, attention to detail, multi‑tasking, and strong computer literacy (MS Office). Knowledge of EzyVet and privacy laws is a bonus but not essential. The fortnightly roster includes day shifts and late afternoon to evening shifts with one Saturday per fortnight, plus genuine career development. To apply, tailor your resume to the essential criteria with concrete examples of customer service success in busy settings, and show collaboration with multidisciplinary teams and a willingness to grow into leadership roles.

Job Description

Senior Client Services Representative (Full Time) 

The Centre for Animal Referral and Emergency (CARE) is seeking a Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood. 

This role is ideal for someone with experience in the animal care industry who is passionate about delivering outstanding customer service. Veterinary nursing experience would be highly regarded. 

About You 

We're looking for someone who: 

• Has previous experience working within the animal care industry (essential) 
• Has a genuine passion for customer service and helping people 
• Communicates with empathy, professionalism, and confidence 
• Remains calm and organised in a fast-paced environment 
• Has excellent attention to detail and administrative skills 
• Enjoys working collaboratively with a multidisciplinary team 
• Is confident managing multiple priorities simultaneously 
• Has strong computer literacy and experience with Microsoft Office programs 

Knowledge of EzyVet practice management software and medical privacy laws would be advantageous but is not essential. 

Current Roster 

This is a full-time position working a set rotating fortnightly roster (subject to change with notice): 

Week 1 – Day Shifts 

Week 2 – Afternoon/Evening Shifts, 2am being the latest finish. 

This roster includes one Saturday shift per fortnight. 

Career Development 

This position offers genuine career progression and leadership development opportunities for the right person. CARE is committed to supporting your professional development and long-term career goals. 

The Opportunity 

A career at CARE will provide the successful candidate with: 

• Competitive remuneration commensurate with skill level and experience 
• Generous staff discounts on a range of hospital products and services 

Join a team where exceptional client care is just as important as exceptional patient care.