Senior Institutional Effectiveness Officer - Open for all Nationalities

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Ajman University is hiring a Senior Institutional Effectiveness Officer to lead the Unit of Assessment and Effectiveness in the Office of VCIPE, advancing evidence based assessment and continuous improvement. Responsibilities include data collection and validation for OBEF, KPI monitoring, reporting to management, surveys, and coordinating corrective actions with colleges and MOHESR. Requirements: bachelor degree with at least five years in assessment and effectiveness, experience with MOHESR OBEF KPIs and data submissions, and a proven ability to meet deadlines with senior academics. To apply, emphasize KPI ownership, data governance, and tangible improvements; provide sample reports and trainings; demonstrate strong communication and project management. Open to all nationalities, onsite in the UAE.

SUMMARY OF FUNCTIONS:

The Senior Institutional Effectiveness Officer (SIEO) is responsible for the overall success of the Unit of Assessment and Effectiveness in the Office of VCIPE. As a senior-level professional, the SIEO will lead and promote a culture of effective assessment and evidence-based continuous improvement throughout the institution.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Lead and successfully operate the Unit of Assessment and Effectiveness to achieve its targets, ensuring that all activities are aligned with the strategic goals of the institution.

• Oversee and review annual effectiveness reports from all colleges for all academic programs, and provide recommendations for improvement.

• Collection, validation, and verification of OBEF data and supporting evidence from colleges and relevant administrative units, as well as HEDB data submission. 
• Calculate, review, and monitor OBEF KPI scores and trends, identify performance gaps and areas requiring improvement, and coordinate with responsible units on corrective actions and follow-up. 
• Prepare OBEF reports, summaries, and presentations for management, committees, colleges, and other relevant stakeholders. 
• Manage surveys related to OBEF requirements and follow-up with colleges. 
• Maintain organized OBEF evidence repositories and historical records to ensure data and supporting documentation are traceable and available when required. 
• Provide guidance to KPI owners/reporters and relevant units on OBEF requirements, calculations, evidence, reporting, and MoHSER updates.

• Champion the establishment of a culture of evidence-based assessment, evaluation, and continuous improvement across all academic and non-academic units of the University, providing guidance and support as needed.

• Develop and implement training and professional development programs for faculty and staff in areas related to institutional effectiveness.

• Organize and lead assessment workshops for academic units, utilizing best practices to enhance understanding of new processes for continuous quality improvement and closing the loop.

• Research and provide information on benchmarking and best practices in institutional effectiveness, and develop strategies to implement these practices at the institution.

• Conduct feedback surveys for academic and non-academic units of AU to identify areas for improvement and opportunities for growth.

• Develop, implement, and coordinate comprehensive plans for educational outcomes assessment, ensuring that all programs are aligned with the institution's goals and objectives.

• Prepare Annual Report, survey reports, corrective/improvement action reports, and Institutional Assessment and Effectiveness Summary Report.

• Audit course files for all programs and provide recommendations for improvement.

• Prepare responses to QAA and WSCUC reports related to assessment and effectiveness, ensuring that the responses are accurate and comprehensive.

• Perform other tasks as directed by the VCIPE.

QUALIFICATIONS & EXPERIENCE:

• Bachelor degree with at least five years’ experience in assessment and effectiveness reporting. 
• Experience of working with senior academics.
• Experience of working successfully to deadlines under pressure.

KNOWLEDGE & SKILLS:

• In-depth knowledge of assessment practices for continuous improvement, with experience of implementing best practices in an institutional setting.
• Expertise in determining and enhancing institutional effectiveness, with experience of developing and implementing strategies to improve institutional performance.
• Experience of working with MOHESR’s OBEF KPIs and Corrective Action Plans (CAPs).
• Experience of submitting OBEF KPIs data to MOHESR using HEDB and API.
• Ability to rapidly assimilate information and take control of a project, working to a very tight deadline, with excellent project management and problem-solving skills. 
• Exceptional written and verbal communication skills, with experience of producing high-quality reports and presentations for senior-level stakeholders.
• Highly developed communication, interpersonal, and influencing skills, with a proven ability to work effectively with a wide range of colleagues, including senior-level colleagues.
• Excellent organizational and prioritizing skills, with the ability to manage multiple projects and priorities simultaneously.

• Excellent IT skills, including word processing, data analysis, and database management.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• The position may entail work after duty hours, on weekends, holidays and in emergency (i.e. may be subject to “on-call” responsibilities).

SUPERVISION:

Reports to: The Vice-Chancellor for Institutional Planning and Effectiveness 

Working Relationships & Subordinates: This position has no supervisory responsibilities.