Senior Manager Claims Risk Transformation

JobsCloseBy Editorial Insights

TAL seeks a Senior Manager, Claims Risk Transformation to anchor risk-informed delivery of transformation programs in our insurance business. You’ll work at the intersection of risk and transformation, guiding safe delivery and shaping controls for new processes, technologies and AI solutions, including leading AI risk governance and delivering clear risk insights for confident leadership. The ideal candidate has operational risk management experience in regulated environments, the ability to influence stakeholders across risk and technology, practical risk judgement, and genuine curiosity about emerging technologies. To apply, tailor your resume to show impact, quantify outcomes, and translate risk into actionable insights; highlight AI exposure and regulatory alignment. Hybrid in Sydney or Melbourne.

Company Description

• Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
• Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle
• Exciting opportunity to be based in either Sydney or Melbourne

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do. 

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be. 

Job Description

At TAL, we’re reimagining how we deliver better outcomes for our customers and partners through meaningful transformation. As Senior Manager, Claims Risk Transformation, you’ll play a pivotal role in helping our most significant change initiatives succeed safely and sustainably. Working at the intersection of risk and transformation, you’ll provide trusted guidance that enables confident decision-making, ensuring innovation and progress are supported by strong risk management practices that protect our business, customers and communities.

In this role you will:

• Partner with transformation leaders to embed risk-informed decision-making across major change programs.
• Guide the safe and sustainable delivery of transformation initiatives through proactive risk management.
• Shape effective controls for new processes, technologies, operating models and AI-enabled solutions.
• Lead AI risk governance to support responsible innovation aligned with regulatory and risk appetite requirements.
• Provide clear risk insights and assurance that enable confident leadership and governance decisions.
• Influence stakeholders across the business to balance delivery outcomes with strong risk discipline.

Qualifications

• Bring experience in operational risk management, ideally within financial services, insurance or another regulated environment.
• Partner effectively with diverse stakeholders, building trusted relationships and influencing outcomes across business, risk and technology teams.
• Apply sound risk judgement to support complex transformation and change initiatives in a practical, solutions-focused way.
• Communicate complex concepts clearly, translating risk and technical information into meaningful insights for different audiences.
• Demonstrate curiosity about emerging technologies, including AI, and a willingness to continuously learn and adapt.
• Thrive in a fast-paced environment, balancing strong risk discipline with agility, collaboration and commercial pragmatism.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.