Senior Manager, Crew Experience and Enablement

JobsCloseBy Editorial Insights

Qantas is looking for a Senior Manager, Crew Experience & Enablement, a permanent full-time onsite role at the Mascot Head Office in Sydney. The position provides strategic leadership for how cabin crew hear from and interact with corporate teams, shaping culture, capability and engagement for a dispersed workforce of about 7,000. You’ll drive an integrated agenda across training, recruitment, communications and engagement, oversee the Cabin Crew Support Team, and influence senior stakeholders to deliver meaningful frontline impact. To apply, tailor your CV with proven experience leading frontline, dispersed teams in aviation or similar operations, strong change leadership and a clear cohesive crew experience vision. Applications close 5 July 2026.

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Shape the experience of our cabin crew - driving culture, capability and engagement
• Strategic role influencing stakeholders and delivering meaningful frontline impact
• Permanent, full-time opportunity based at our Mascot Head Office

The Senior Manager, Crew Experience & Enablement, provides strategic leadership on how crew hear from and talk to corporate teams, and the way crew we develop and support crew, for a geographically dispersed cabin crew workforce of approximately 7,000 employees. You’ll drive an aligned agenda across training, recruitment, communications and engagement, and support processes - ensuring crew experience initiatives deliver meaningful frontline impact.

Working within a complex stakeholder environment, you will align cross-functional teams to deliver a consistent and integrated approach. The role focuses on setting direction, influencing outcomes, and embedding key priorities across the cabin crew ecosystem, while maintaining a strong connection to the frontline to inform improvements.

You will have oversight of the Cabin Crew Support Team, and will work closely with operational leaders and partner functions to ensure crew are engaged, empowered and equipped to deliver safe, consistent and customer-focused service.

You’ll have:

• Experience leading geographically dispersed, frontline workforces in aviation or comparable operational environments
• Strong capability in communications, engagement and change leadership
• Demonstrated ability to influence senior stakeholders and align outcomes
• A strategic mindset, with the ability to connect multiple initiatives into a clear, cohesive agenda
• Strong customer and frontline focus, with the ability to translate insights into practical business improvements
• A vision-led leadership style, with the ability to define and deliver a compelling crew experience
• A highly collaborative approach, building trusted relationships and delivering outcomes through others

Why the Qantas Group?     

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.      

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.     

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.    
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.    
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.     

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. 

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications Close: Sunday 5 July, 2026