Senior Manager, Intelligent Automation & Orchestration

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Vancity is seeking a Senior Manager, Intelligent Automation & Orchestration to lead the enterprise automation program and evolve it into a product‑driven, AI‑enabled orchestration function. You’ll manage automation engineers, blend RPA with AI/ML and GenAI, and deliver end‑to‑end, production‑ready solutions that boost member experience and efficiency. Own the roadmap, drive reusable patterns, ensure governance, and align with Azure, Databricks, and core systems like T24 and CRM. Lead UiPath and Power Automate and partner with Product, Operations, Risk, and IT. Requirements: 10+ years, strong product mindset, API/integration, Python/C#/SQL, stakeholder management; hybrid work from BC or Ontario.

Our Story & Purpose: 

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. 

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!  

Your Role in Supporting Our Members: 

As the Senior Manager, Intelligent Automation & Orchestration, you will lead the enterprise automation capability while evolving it into a  product‑driven, AI‑enabled orchestration function. The role expands beyond traditional RPA to drive end‑to‑end orchestration across AI CoE pods (Automation, Applied ML, and GenAI), enabling integrated solutions that are user‑centric, production‑ready, and reusable across the organization. 

You will lead a team of automation engineers and drive the integration of RPA, AI/ML, and GenAI capabilities to deliver scalable, user‑centric solutions that improve member experience, operational efficiency, and decision quality. The incumbent applies a product management lens to automation capabilities—owning prioritization, roadmap, and value realization—and plays a key role in establishing standardized delivery patterns, platform alignment, and governance practices that support scalable AI adoption.  

How You’ll Make an Impact: 

Product Ownership & Roadmap Leadership 

• Owning the automation product roadmap, aligning priorities to business value, ROI, user impact, and scalability 

• Ensuring solutions are user‑centric across branch, operations, risk, and digital teams 

• Driving reuse across use cases and business units, reducing bespoke builds 

Automation Design, Development & Production Readiness 

• Overseeing design, development, testing, and deployment of reliable, scalable, production‑ready automation solutions 

• Ensuring solutions are integrated into enterprise systems and workflows 

• Establishing standards for monitoring, observability, incident management, and operational support 

Automation Strategy & Cross‑Pod Orchestration 

• Defining and executing enterprise automation strategy aligned to AI CoE priorities, integrating AI/ML and GenAI capabilities into agentic workflows 

• Bridging Automation, Applied ML, and GenAI pods to deliver end‑to‑end, production‑ready solutions 

• Providing technical leadership for the Intelligent Automation pod and its talent base 

Standards, Reuse & Platform Alignment 

• Building reusable automation and orchestration patterns, including workflow automation, system integration, and AI + automation orchestration 

• Aligning delivery with Azure, Databricks, enterprise architecture, and core systems such as T24 and CRM 

Vendor & Platform Oversight 

• Leading vendor and platform oversight across automation and AI platforms, including UiPath, Power Automate, and the Microsoft ecosystem 

• Ensuring solutions are cost‑effective, scalable, and aligned to long‑term platform strategy 

• Evaluating emerging tools and agentic AI capabilities for enterprise fit 

Governance & Compliance 

• Ensuring automation solutions meet organizational policies, regulatory requirements, and security standards 

• Partnering with Governance teams to embed controls, auditability, and risk management into delivery 

Team Leadership & Orchestration 

• Leading and developing automation engineers and developers while fostering innovation, accountability, and high‑quality delivery 

• Acting as a business‑facing orchestration leader, partnering with Product, Operations, Risk, and IT to align delivery to outcomes 

What You’ll Bring to the Team: 

• 10+ years of experience in automation, enterprise technology, or digital delivery, with strong expertise in RPA and workflow orchestration 

• Demonstrated experience integrating automation with AI/ML/GenAI solutions and delivering end‑to‑end production outcomes 

• Strong product mindset, including roadmap ownership, value‑driven prioritization, and user‑centric design 

• Hands‑on experience with APIs, enterprise integration, Azure architectures, CI/CD, monitoring, production support, and programming in Python, VB.NET, C#, and SQL 

• Strong understanding of governance, auditability, compliance, and risk considerations in automated and AI‑driven processes 

• Excellent stakeholder management and communication skills across business and technology 

• Experience with workflow orchestration, queue management, and scheduling, including tools such as UiPath Orchestrator 

Certifications 
 
• Certified Professional Specialized AI Professional Certification 
• Certified Professional Automation Developer 

 You’ll Thrive Here If You Are: 

• Hands‑on leader – You stay close to delivery while leading strategy 

• Product‑driven – You think in terms of outcomes, not just solutions 

• Strategic & technical – You can zoom out to vision and zoom into details 

• Collaborative – You work across business, risk, and technology teams 

• Innovative – You are curious about how AI and automation can transform processes 

• Quality‑focused – You build scalable, reusable, and reliable solutions 

• Adaptable - You are comfortable navigating ambiguity and evolving requirements in complex, enterprise environments. 

• Collaborative - You build trusted partnerships across business, IT, data, and analytics teams 

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.   

What You’ll Earn: 

This role offers a salary range of $141,100 to $190,900 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements. 

Why You’ll Love Working Here: 

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive: 

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers. 

• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs. 

• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time. 

• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness. 

• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from. 

• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone. 

Vancity Talent Programs:  

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting. 

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience. 

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.