Senior Manager - Services

JobsCloseBy Editorial Insights

SEHA is seeking a Senior Manager - Services to own Rafed’s client accounts in the commercial division, reporting to the Director: Account Management. The role centers on managing key healthcare clients, achieving budgets, and serving as the single point of contact for DOH and other stakeholders, while coordinating cross-functional teams to ensure timely delivery of products and services. You will handle contracts, KPI reporting, strategic partnerships, and special projects, with a focus on revenue growth and long term relationships. Ideal candidates have 5-8 years in healthcare, familiarity with pharma or medical consumables, strong leadership and negotiation skills, English required with Arabic preferred, and solid Excel and ERP experience. To apply, tailor your CV to evidence budget attainment, client growth, DOH liaison, and multi-client management, and highlight onsite availability in Abu Dhabi.

Job Purpose

This position is responsible for account management of Rafed’s client under commercial division and reporting to Director – Account Management. The key responsibilty of this position is to manage key clients of the organisation and maintain a strong relationship. The position holder is expected to achieve budgets and strategic targets provided for the client. Additionally, the role requires to be the lead point of contact for all client matters, anticipate client’s needs, coordinate with internal stakeholders to ensure quality delivery of product and services to our customers.

The goal of the position holder is to contribute in sustaining and growing the business to achieve long term success.

Detailed Responsibilities

Strategy and Objectives

• Formulate, implement and benchmark development strategies for each client (sister companies, Govt. & commercial entities) to deliver budget / strategic business targets

Core Responsibilities 

• Revenue target achievement
• Single point of contact with DOH from Rafed
• Contract and relation management
• KPI reporting and performance management
• Strategic partnerships and initiatives
• Special projects
• UPP distributor representative at DOH
• Penalty management

Organization, Resources and Monitoring

• Proactively identify and seek professional development opportunities to improve capabilities and technical skills 

People Management

• Promote the Organisational culture and values  

Stakeholder Management

• Lead, drive and support the relationship management with internal stakeholders & clients.

Policies and Procedures

• Ensure compliance of all policies and procedures of Rafed and Pure Health Group while delivering the roles and responsibilities 

Reporting

• Prepare required reports as per the section’s reporting requirements internally within GPO and externally as applicable or any other reports as directed by Chief Commercial Officer / Director – Account Management

Job Qualifications

Education, Skills and Certifications 

• Bachelor’s Degree in Business Administration or a related discipline. Masters would be a plus
• English language is required, Arabic language (written & spoken) is preferred.

Experience 

• 5-8 years of experience in healthcare industry
• Knowledge of Pharmaceutical or Medical Consumable preferred 

Critical experience required

Management experience

• Excellent communication and interpersonal abilities with aptitude in fostering long term relationship
• Outstanding Organisational & leadership skills
• Manage multiple priorities and execute with a sense of urgency
• Steer & lead meetings based on a clear agenda and presentation
• Demonstrate experience in negotiation and meeting client requirements
• Ability to multitask and manage more than one client account

Relevant experience

• Experience in dealing with sensitive and confidential information

Systems experience

• Experience in MS Word, MS Excel and MS PowerPoint is required with emphasis on MS Excel
• Experience with ERP (Oracle / SAP) and its functionalities would be a plus 

If you are interested, Apply now.