Senior Officer, Credit Control (Emiratised Role)

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FAB is seeking a Senior Officer, Credit Control (Emiratised Role) in Abu Dhabi to process credit limits, maintain accuracy, and ensure compliance with terms and SOPs. The role involves preparing loan memos and settlements, provisioning entries, updating RB codes in GLCMS and T24, and delivering service to stakeholders while meeting SLA targets. You’ll assist the Team Leader with workload distribution and strive for 100% internal customer satisfaction through proactive issue resolution and solid housekeeping. Ideal candidates hold a bachelor’s degree and at least 3 years in banking credit facilities, with Emirati preference. In your application, highlight regulatory knowledge, process improvements, SLA adherence, and stakeholder communication, plus teamwork and alignment with FAB values.

The role is responsible for Processing / Encoding of credit limits relating to credit facilities and ensure accurate detailing before inputting the same into the Bank’s system. Further, he/she is responsible to comply with the approved terms and adhere to policies, process and procedures of FAB Head office, representative offices, international branches, and regulators.

• Process/ Encode credit limits to ensure accurate detailing into the Banks Systems along with maintenance of Banks & Country Limits as per Credit Approvals Maintaining accuracy with regards to application of interest rates, commissions, fees, and charges.

• Process / Prepare day to day transactions – Loan memos, Processing tickets, PPC discounting/ settlements, SVC etc 

• Process memos for provisioning of accounts, customer grade changes, suspension of interest and passing relevant write-off entries.

• Prepare Liability/No Liability Certificates / Letters.

• Process / Encode and maintain limits for approvals received from Credit for Initial CA / Annual Review/ Extension Memo / Interim & Administrative Memo

• Processing of Bulk upload for limit extensions for Corporate, PCG, Investment Banking Clients and FI limits

• Process downgrade, upgrade of counterparties in system and Central Bank as per Credit Approval

• Process and prepare monthly reports such as CBRB mismatch report and mismatch in ORR between credit application and GLCMS.

• Update RB code in both systems GLCMS and T24 and give confirmation to stakeholders on limits before closing of account.

• Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries

• and exceptions are addressed efficiently with proactive measures. 

• Ensure timely response to service and support requests, queries, escalations, and deficiency reports

• Stay abreast of latest developing concepts, new regulations by the UAE Central Bank, other legal entities, and Corporate Credit guidelines.

• Ensure adherence to published Standard Operation Procedures (SOP), Service level agreements (SLA’s) and understanding of relevant products, procedures, and Delegation of Authority (DOA) of the Bank.

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• Support Team Leader (TL’s) in distributing work among team members and ensure smooth flow of day-to-day transactions.

• Ensure completion of (emails and other workflow management systems in use) daily task assigned in the Unit, to ensure task completions and update internal stakeholders accordingly.

• Prepare instruction memos to Loan operations for disbursement, changes in repayment, settlements, maintenance and collection of various fees etc.

• Prepare instruction Memos to Client Service (CS) team for release of excess margin held against facilities as per approved terms.

• Prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, extending loan maturity date etc.

• Process / Encode Bank and Country limits as per approval. 

• Process upload of interest rates codes in Bank systems

• Prepare various reports as and when requested by HO-CCU & Sanction/HO-CAD/Senior Management

• Undertake special projects/assignments as and when requested by Line Manager/ HO-CCU& Sanction / HO- CAD/ Senior Management.

• Report KRI’s and Operational loss incidents in a timely manner.

• Proactive engagement with key stakeholders and ensure operational continuity without any process breach.

• Recognize and highlight process enhancement opportunities.

• Adherence to the leave management plan, ensure adequate back-ups for self and team members.

• Ensure timely updation of all control / activity trackers in the unit.

• Timely archiving of transactional documents as per Unit’s process.

KEY ACCOUNTABILITIES: 

• Policies, Systems, Processes & Procedures 

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank. 

• Continuous Improvement 

Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. 

• Reporting 

   

  Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

• Zero Loss; NIL near miss / income leakage event; target zero high risk error                           

• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.                        

• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC

• Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.). 

• NIL critical findings in regulatory /external/internal audits.

• No. of PI (process improvement) proposals found beneficial by management. No. of successful PIs implemented.

• Work with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit.   

• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.

• Always ensure excellent housekeeping standards.

QUALIFICATIONS & EXPERIENCE: 

Minimum Qualification

• Bachelor’s degree or related discipline.

   

Minimum Experience

Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.