Senior Officer – Permits

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AD Ports Group is seeking a Senior Officer Permits to efficiently process online licensing, permits and NOC applications within the Licensing Division. The role involves detailed application review, document verification, system troubleshooting, data management, and clear communication with internal and external stakeholders. It requires building strong customer relationships, addressing inquiries timely, collaborating with the Senior Manager of Licensing and Licensing Specialists, and maintaining system proficiency while generating useful service statistics. To apply, tailor your resume to emphasize accuracy in data entry, customer-facing experience, and bilingual English and Arabic communication, plus willingness to learn the maritime licensing field. Fresh graduates are welcome, as are candidates with at least three years in a similar role; provide concrete examples of problem solving and process improvements.

Senior Officer Licensing  is responsible for the efficient and accurate processing of online licensing, permits  and NOC applications within the Licensing Division. This role involves detailed review of applications, document verification, system troubleshooting, data management, and effective communication with both internal and external stakeholders

Core Responsibilities:

Application Processing:

• Conduct thorough reviews of online applications for various ADM service like Marine Facility Licensing, Company Operational Permits, NOCs, and other related services.
• Verify the accuracy and completeness of uploaded information and documents.
• Identify and address any discrepancies or missing information within applications.
• Build strong customer relationships through clear and effective communication regarding application status, requirements, and necessary actions.
• Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
•  Actively listen to customer feedback to identify opportunities for improvement and enhance customer satisfaction.

Communication and Coordination:

• Collaborate with internal stakeholders to ensure efficient and timely resolution of customer issues.
• Conduct face-to-face meetings or virtual interactions with customers as needed to gather information, address concerns, and build trust.
• Work closely with Senior Manager of Licensing and Senior Licensing Specialists to address complex cases or requests, ensuring a seamless customer experience.

System Management:

• Collaborate with IT support to resolve technical issues affecting both customer and employee portals and other IT requirements.
• Maintain a strong understanding of the licensing system and its functionalities.

Data Management:

• Accurately enter and update fine/violation information into the designated portal.
• Generate and maintain comprehensive statistics related to Licensing Division services.